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A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Neither Snow Nor Rain Nor Heat Nor Gloom of Night: Debt Collection and the USPS

26 August 2020

A binder that says "Guidelines" on the spine sitting on a desk with a pen, calculator, and open binder [Image by creator DOC RABE Media from AdobeStock]

Navigating the Crisis: What ARM Agencies Must Do to Stay on Course and Compliant

13 April 2020

A man in a suit standing on a ladder with binoculars looking over the top of a city under a sunny sky with wispy clouds [Image by creator Kurhan from AdobeStock]

2020: What’s on the Horizon for the Debt Collection Industry

6 January 2020

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The State of Collections: TransUnion and Aite Group Release Report, Outline Challenges and Present Optimistic Future

5 November 2019

Person with pen making a checkmark in a box [Image by creator peshkova from AdobeStock]

The CFPB’s Proposed Debt Collection Rules—What They Mean for Financial Institutions That Outsource to Collection Vendors

10 September 2019

Two binders that say "procedure" and "policies" sitting on a stack of flow charts [Image by creator vinnstock from AdobeStock]

The Good and the Bad: Bona Fide Error Defense a Hot Issue in Recent Court Decisions

19 August 2019

Two binders that say "procedure" and "policies" sitting on a stack of flow charts [Image by creator vinnstock from AdobeStock]

Corporate Officer Escapes TCPA Liability for Failing to Implement TCPA Compliance Policies

14 February 2019

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Rhode Island Adopts 5-Year Record Retention Rule for Debt Collectors

14 February 2019

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Marriott Data Security Breach Lessons: Why PCI Compliance Levels Matter (sponsored)

2 January 2019

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Debt Collection Practices: Call Baiting Tells and How to Respond (sponsored)

15 November 2018

File drawer with one folder in focus, labeled "Court Decisions" [Image by creator tashatuvango from AdobeStock]

N.D. Illinois Reviews Bona Fide Error Defense Where Debt Collector Serves Wrong Party with Same Name as Consumer

10 October 2018

June Renewals Calendar: Licensing, Reports

22 May 2018

Can Risk Be Outsourced? Understanding Your Downstream Partners' Liabilities

3 May 2018

Two binders that say "procedure" and "policies" sitting on a stack of flow charts [Image by creator vinnstock from AdobeStock]

How Policies and Procedures Can Add to - or Subtract From - Your Bottom Line (sponsored)

30 April 2018

May Renewals Calendar: Licensing, Reports

25 April 2018

It's Compliance Weekly! A Look at insideARM's Newest Newsletter

24 April 2018

Rev Cycle Professionals Play an Important Role in Maintaining a Hospital's Tax Exempt Status

7 September 2017

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Court Rules Revocation of Consent for One Creditor Does Not Revoke Consent for Another

29 August 2017

A binder that says "Guidelines" on the spine sitting on a desk with a pen, calculator, and open binder [Image by creator DOC RABE Media from AdobeStock]

University Hospital’s New Patient Finance Guidelines Under Fire

10 August 2017

A picture of a cell phone on top of paper dollar bills in various denominations, on a light blue wooden table. [Image by creator sveta from AdobeStock]

Current Payment Scam Impacts Collection Industry

25 July 2017