Operations Archives

April 13, 2026 by Missy Meggison in BNPL

insideARM Weekly Recap – Week of April 6, 2026

News in the ARM industry never stops and determining what’s truly relevant can be a challenge. That’s where insideARM’s weekly recap comes in. Our weekly recap of top stories will give you the news...

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April 9, 2026 by Kevin Kirchman in CFPB

CFPB Complaint Portal Changes: Less Noise Doesn’t Mean Less Risk

Changes to the CFPB complaint portal requires consumers to dispute credit reporting issues directly with credit reporting agencies (CRAs) or lenders first before filing complaints. These updates aim to reduce...

March 16, 2026 by Missy Meggison in Compliance

insideARM Weekly Recap – Week of March 9, 2026

News in the ARM industry never stops and determining what’s truly relevant can be a challenge. That’s where insideARM’s weekly recap comes in. Our weekly recap of top stories will give you the news we found most...

March 12, 2026 by Linda Dickey in Compliance

How to Create Efficient Desktop Procedures that Boost Risk Protection

Desktop procedures. Everyone has them — and I share the key to keep you compliant and give you samples of how to create/maintain them properly. Desktop procedures, while not scintillating,...

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March 2, 2026 by Missy Meggison in Collection Strategy

insideARM Weekly Recap – Week of February 23, 2026

News in the ARM industry never stops and determining what’s truly relevant can be a challenge. That’s where insideARM’s weekly recap comes in. Our weekly recap of top stories will give you the news we found most...

Photo of stacked blocks spelling risk next to a magnifying glass.

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February 26, 2026 by Linda Dickey in Compliance

TPRM in 2026: Evolving Risks, Regulatory Shifts, and Strategic Resilience

The evolving landscape for third-party risk management emphasizes the need for comprehensive, technology-driven frameworks and continuous monitoring to enhance operational resilience, customer trust, and growth. Third-Party Risk Management (TPRM) has...

February 24, 2026 by Nick Cherry in Collection Strategy

Building Operational Resilience: How Collections Firms Can Adapt to Regulatory and Market Shifts

Operational resilience in collections is the ability to keep execution steady when requirements change faster than teams can absorb them. Regulations shift, creditor standards tighten, and security constraints, along with...

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February 16, 2026 by Missy Meggison in Artificial Intelligence

insideARM Weekly Recap – Week of February 9, 2026

News in the ARM industry never stops and determining what’s truly relevant can be a challenge. That’s where insideARM’s weekly recap comes in. Our weekly recap of top stories will give you the news we found most interesting...

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February 11, 2026 by Linda Dickey in Compliance

Operational Controls: 4 Ways to Go from ‘Quantity’ to ‘Quality’

Learn how to kickstart effective risk management by using key control indicators and avoiding resource-draining excessive operational controls. Key Highlights A bloated control inventory often masks inefficiency, many controls are redundant,...

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August 25, 2025 by Missy Meggison in CFPB

insideARM Weekly Recap – Week of August 18, 2025

Sorting out what’s news and what’s noise can be challenging, but insideARM’s weekly recap can help. Our weekly recap of top stories will give you the news we found most...

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