The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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Timing is Everything: Here is the Timetable for the Big SCOTUS TCPA Review and the TRACED Act Roll Out

22 January 2020

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Corporate Officer Faces Personal Liability for TCPA Suit For Failing to Stop Calls

21 January 2020

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Plaintiff’s Lawyer Personally Sues Big Lead Generator in TCPA Class Action—Contends Leads Were Systemically Cooked Up

16 January 2020

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Another Case Holding Random or Sequential Number Generation Is Required For An ATDS under the TCPA

15 January 2020

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SCOTUS Will Review Constitutionality of TCPA's Government Debt Exception

13 January 2020

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District Court Stays Action Pending FCC and 11th Circuit Rulings

8 January 2020

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She Can Infer ATDS Claims, But Her FDCPA Name Claim Fell Short

7 January 2020

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Settlement Reveals How Expensive the TCPA is Compared to Other Consumer Statutes Like the FDCPA

3 December 2019

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Ringless Voicemail Defendant Keeps Up the Pressure With Motion to Strike Plaintiff’s Expert Report

25 November 2019

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Capital One Asks the FCC To Make It Easier For You to Communicate With its Very Polite Texting Robot: Here’s Why That’s a Good Thing

20 November 2019

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Eleventh Circuit Holds That Court Abuses Its Discretion Certifying a TCPA Case Containing Uninjured Class Members

19 November 2019

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Sergei Lemberg Joins the Unprecedented Podcast to Discuss TCPA After Regaining His Status as TCPAWorld’s Top Filer

12 November 2019

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Prevailing TCPA Plaintiff Sues Debt Collector's Insurer for Bad Faith Failure to Settle the Case Within the Policy's Limits

7 November 2019

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Subpoenaed Cell Phone Records Cost Plaintiff $3k—Better than $56k Though

7 November 2019

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Talk About Scary: Manual Calls Might be Dialer Calls, Landlines Might be Cell Phones and More TCPA Facts and Stats to Freak You Out

4 November 2019

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Key Ruling in Multi-Account Debt Collection TCPA Case—Revocation on One Account Does Not Revoke Consent for Calls on Another Account

30 October 2019

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Court Credits Expert Finding that 75% of Cell Phone Numbers Are On Shared Plans; Rejects Certification of TCPA Wrong Number Class For Inability to Identify Harmed Class Members

29 October 2019

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Another California Court Follows Marks Because, Well, It has To

24 October 2019

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Big Evidentiary Win in TCPA Suit—Evidence of Defendant’s Prior Lawsuits, Settlements, and Communications With Third Parties Inadmissible in Individual TCPA Suit for Damages

23 October 2019

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How to Use Email and Text for Collections Without Getting Burned (Part 1)

22 October 2019