The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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Pai To State AGs: Unwanted Robocalls Require Comprehensive Response

23 May 2019

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Northern District of Illinois Again Holds A Predictive Dialer Must Have A Random Or Sequential Number Generator To Be An ATDS

22 May 2019

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Court Uses Deposition Testimony to Find Revoking TCPA Plaintiff Re-Consented to Calls By Asking for A Single Call Back

21 May 2019

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Court Finds Calls Violating Multiple TCPA Sections Give Rise to Only One Recovery– But Watch Out!

14 May 2019

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Court Finds ATDS Allegations Survive Pleading Stage With a Nod Toward Need for FCC Guidance

13 May 2019

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Court Holds TCPA Plaintiff Plausibly Alleged That Defendant Exceeded the Scope of Consent

7 May 2019

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Recent FCC Submission Fleshes out Potential ATDS and Revocation Paradigms

6 May 2019

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New Ruling Shows How Convenient Memories Often Make for Large-Dollar Lawsuits in TCPAWorld

30 April 2019

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Call Center Challenges FTC Opinion Letter on Soundboard

29 April 2019

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TCPA’s Content-Specific Government-Backed Debt Exemption Struck Down on First Amendment Grounds

25 April 2019

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“Too Good to be True” – Unfortunately, that's the Case with the FCC’s New Reassigned Number Database

24 April 2019

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Court Holds Arbitration Agreement Targeted To Medical Malpractice Lawsuits Is Ambiguous As Applied To TCPA Claims

24 April 2019

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Primary Jurisdiction Patience Prevails In Reassigned Number TCPA Case

23 April 2019

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Court Refuses to Reconsider Arbitration Order Bouncing Lead Class Plaintiffs in Massive TCPA MDL

22 April 2019

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TCPA Class Representative Ordered to Produce Evidence Regarding Past Lawsuits—Even Confidential Settlements Potentially Relevant to Standing to Represent Class

17 April 2019

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Yet Another Court Holds Dialing Automatically from a List Constitutes ATDS Usage

15 April 2019

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New York State Prepares to Unveil Broadest “Robocall” Restriction Yet, Here’s How It's Supposed to Work

11 April 2019

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Court Grants Defendant’s Renewed Motion to Compel Arbitration After Finding Agency & Applicability of Terms to TCPA Claim

10 April 2019

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First-of-its-Kind Multi-Source TCPA Debt Collection Class Action Certified

8 April 2019

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Court Recognizes Reasonable Reliance on Prior Subscriber's Consent Defense in Denying Summary Judgment to Junk Fax Plaintiff in TCPA Case

4 April 2019