The Front Line Archives

September 23, 2015 by Aaron Steinberg in Debt Collection

Certain Debt Repair Companies Use and Abuse Debt Validation, Collectors Charge

There are legitimate, consumer-friendly debt repair companies. And then there are suspect debt repair companies, which have been around for years, charging vulnerable consumers for services that may not help...

September 3, 2013 by Stephanie Levy in Accounts Receivable Management

Ask the Attorney Webinar Tackles Collection Call Controversy

Debate surrounding the type of voicemail debt collectors may leave for consumers ramped up during insideARM’s August Ask the Attorney webinar. John Rossman, shareholder and chair of the Creditors’ Remedies...

May 9, 2012 by Stephanie Eidelman in Collection Laws and Regulations

Do Your New Employees Understand What a Creditor Is?

Those of us who have been working in and around collections for many years may take for granted our basic knowledge of industry terms and concepts. New collectors generally get...

February 10, 2012 by Gary Jensen in Debt Collection

Recognize a Peer

The Lesson I’m not a fan of hoarding stuff, but there are some things that I just can’t bring myself to throw away. For instance, in my desk, I keep...

October 12, 2011 by Cheryl Pignotti in The Front Line

Terminations - Tips to Ease the Pain

Properly terminating an employee is one of the most important responsibilities of a manager. It is also the most difficult task. Each termination needs to be thoroughly reviewed and well-planned...

October 12, 2011 by Carol Freeland in The Front Line

Wellness: It Costs Less Than You Think and Contributes to Your Bottom Line

Photo by JohnONolan When we analyze why more companies in the credit and collection industry don’t deploy Wellness programs in their organizations, the first response is fear that it will...

August 30, 2011 by Gary Jensen in Debt Collection

Be Spontaneous - Say Yes!

The Lesson There are two things that I am allergic to: bee stings and spontaneous activity. As a kid, I could often be found flailing my arms and running in...

August 17, 2011 by Gary Jensen in Debt Collection

Invest in SST

This past week, I attended 6th grade orientation with my son so that we could both learn about what life is going to be like as he shifts gears into...

August 15, 2011 by Gary Jensen in The Front Line

Are You Measuring the Health of Your Team's Heart? You Should Be.

Our heart is the most important part of our body. It pumps blood throughout our system to supply energy for everything that we do. If a team were a body,...

August 15, 2011 by Jaci Minges in The Front Line

How to Groom Employees for the Next Step

When I was a teenager, I worked at a grocery store. I worked hard and was eager to learn. My manager took me under her wing and helped me rise...

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