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Dan Womack and Stephanie Eidelman [Image by creator  from insideARM]

Are We Looking at Evolution or Revolution? A Conversation with Dan Womack

30 June 2020

Photo of road winding through desert terrain with snow capped mountains in the background. A yellow road sign that displays an arrow that curves left. [Image by creator wakr10 from AdobeStock]

The Road to Contact Tracing is Not So Smooth

29 June 2020

Brian McManamon and Stephanie Eidelman [Image by creator  from insideARM]

Isolating the Most Important Data Security Events: A Conversation with Brian McManamon

23 June 2020

Clean white surface with a laptop, glasses, small pad, mobile phone, pen, cup of coffee, and a small potted plant [Image by creator satapatms from AdobeStock]

Wash. Emergency Rule Granted: No Branch Office Licensing Required for Employees Working from Home

22 June 2020

File drawer with one folder in focus, labeled "Licenses" [Image by creator tashatuvango from AdobeStock]

Connecticut Once Again Extends No-Action Policy on Branch Licensing for Debt Collectors Working from Home

22 June 2020

Stephanie Eidelman interviews Ed Bills [Image by creator  from insideARM]

Let's Get Payments into the Hands of the Consumer: A Conversation with Ed Bills

19 June 2020

Clipboard with credit report and pen [Image by creator tashatuvango from AdobeStock]

Must-Read for Data Furnishers: CFPB Releases FAQs on CARES Act Credit Reporting Requirements

18 June 2020

Bryan Houston and Stephanie Eidelman [Image by creator  from insideARM]

We Don't Want to Be Where We Were Yesterday: A Conversation with Bryan Houston

16 June 2020

Photo of a line of people looking at their mobile phones [Image by creator ultramansk from AdobeStock]

Problems with Large Contact Tracing Contract Reaffirm that Debt Collectors are Uniquely Well-Suited for the Job

15 June 2020

Stephanie Eidelman interviews Tim Collins [Image by creator  from insideARM]

The Collection Agency of the Future: A Conversation with Tim Collins

9 June 2020

Stephanie Eidelman interviews Cheryl Kananowicz [Image by creator  from insideARM]

Email Will Be Key to Moving Forward: A Conversation with Cheryl Kananowicz of RevSpring

8 June 2020

Friendly-looking employee wearing an apron opening the door to a restaurant [Image by creator Panumas from AdobeStock]

Nevada Allows Collection Agencies to Re-Open

8 June 2020

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

What Your Clients Expect of you as a BPO: A Conversation with Louis Summe

2 June 2020

Referee indicating timeout [Image by creator sixdays from AdobeStock]

Nevada Extends Collection Moratorium Until June 30

1 June 2020

Stephanie Eidelman, Andy Shumway, Lex Patterson [Image by creator  from insideARM]

Revisiting Legacy Technology and Looking to the Future: A Conversation with Andy Shumway and Lex Patterson

29 May 2020

File drawer showing folders labeled "complaints" [Image by creator Olivier Le Moal from AdobeStock]

Debt Collection Complaints Down? CFPB Releases COVID Edition of Complaint Bulletin

27 May 2020

Image of a compass with the arrow pointing towards the word "trend" [Image by creator Olivier Le Moal from AdobeStock]

Data Shows Increase in Electronic Payments by Consumers After Receiving Stimulus Check Direct Deposits

27 May 2020

A spiral pad with the word "UPDATE" and a hand-drawn bar that is half filled and the word "loading" underneath [Image by creator Marco2811 from AdobeStock]

Idaho Extends Temporary Guidance Relaxing Branch Licensing for Work From Home Licensee Employees

26 May 2020

Stephanie Eidelman and Josh Allen [Image by creator  from insideARM]

The Pandemic is Pushing Collectors to Think Like Marketers: A Conversation with Josh Allen

26 May 2020

Stephanie Eidelman and Ray Peloso [Image by creator  from insideARM]

What's Needed Now? Speed. A Conversation with Ray Peloso.

22 May 2020