News

Business woman holding coffee and looking at cell phone.

June 10, 2026 by Virginia Bell Flynn in Debt Collection

Reading the Tea Leaves: Text Messages May Not Be TCPA Calls in the Seventh Circuit

On May 21, a panel of the Seventh Circuit Court of Appeals heard argument in Steidinger v. Blackstone Medical Services on whether text messages are covered as “telephone calls” in § 227(c)(5)...

tashatuvango / AdobeStock

June 9, 2026 by Orrick, Herrington & Sutcliffe LLP in Debt Collection

Third Circuit Rules ‘in Collections’ Designation Not an ‘Actionable Inaccuracy’ Under FCRA

On May 8, the U.S. Court of Appeals for the 3rd Circuit affirmed the district court’s dismissal of a consumer’s complaint alleging that a debt collector violated the FCRA by furnishing inaccurate...

Colorful highlighters with the work Recap above them

June 8, 2026 by Missy Meggison in AI

insideARM Weekly Recap – Week of June 1, 2026

News in the ARM industry never stops and determining what’s truly relevant can be a challenge. That’s where insideARM’s weekly recap comes in. Our weekly recap of top stories will give you the news we found most...

Closeup of hand typing on open laptop with AI graphic overlay

sommart sopon / pexels

June 4, 2026 by Nick Cherry in AI

AI in Collections is Driving Complaints. Here’s How Teams Can Ensure Compliance

The growth of AI in our industry is undeniable, but the data from the past year reveals we are automating our way into a litigation crisis. The market for AI...

smarques27 / Adobestock

June 3, 2026 by Orrick, Herrington & Sutcliffe LLP in Debt Collection

Virginia enacts Uniform Consumer Debt Default Judgments Act

On April 8, Virginia enacted the Uniform Consumer Debt Default Judgments Act (H 444), which, effective July 1, 2027, establishes new pleading and disclosure requirements on plaintiffs seeking default judgments in consumer...

AdobeStock-dim4ik69-analysis-data-analytics-chart-graph.jpeg

June 2, 2026 by Joel Rosenthal in The Economy

Q1 2026 Credit Card Charge-Offs Ease

Newly released Q1 2026 data indicates consumer credit conditions may be beginning to normalize, with both credit card charge-offs and delinquency rates moving lower.Charge-Off Rate on Credit Card Loans New data...

olegkruglyak3 / AdobeStock

June 2, 2026 in Company News

Vertican Launches Goldie Plus, Expanding Its AI Support Platform with Advanced Automation and Custom Support Capabilities

FAIRFIELD, N.J. -- Vertican Technologies, a leader in legal collections software, announces the launch of Goldie Plus, a premium subscription tier within its innovative Goldie AI Platform. Goldie Plus combines...

Alexas_Fotos / Pixabay

June 2, 2026 in Company News

ConServe Cares Program Supports Foodlink

ROCHESTER, N.Y. -- Continental Service Group, LLC d/b/a ConServe, in conjunction with the company’s “Matching Gift Program”, donated its May ConServe Cares proceeds to Foodlink. The ConServe team supports and...

AdobeStock-Drobot_Dean-share-secret-tell-whisper-pass_along-news.jpeg

June 1, 2026 by Missy Meggison in AI

insideARM Weekly Recap – Week of May 25, 2026

Even on a short week news in the ARM industry never stops; sorting out what’s news and what’s noise can be a challenge. That’s where insideARM’s weekly recap comes in. Our weekly recap of...

sommart sopon / pexels

May 28, 2026 by Andrew Domino in AI

Transforming Recovery Rates with Debt Collection AI Innovation

In this blog, we explore the role of AI in debt collection, how to effectively integrate debt collection AI tools in your operations, regulatory considerations, and what to measure to...