Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Could There Be a Light at the End of the Constant Tunnel of Audits and Exams?

25 July 2018

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Call Center Worker and Consumer Protection Act Continues to Build Support

17 July 2018


Diversify, or Suffer the Consequences

4 June 2018

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Bill Requiring Offshore Agents to Disclose Location Still Lives

21 March 2018


Vendor Scorecards: Overdue for a Re-think?

26 February 2018


What Happens When a Whale Gets Swallowed? The Potential Sale of Tenet Healthcare Could Significantly Impact U.S. ARM Companies

25 September 2017

Long Arms of the CFPB Don’t Exclude Healthcare Providers

24 August 2017

Empereon-Constar And HQC LLC Announce Joint Venture

16 August 2017


Oregon’s District Court: Collection Agencies’ Omissions Don’t Automatically Equal Malevolence

15 August 2017

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ED Cancels Student Loan Servicing Solicitation; Announces “Next Generation” Plan

2 August 2017


Gatestone & Co, Inc. – Notice of Acquisition, effective June 30, 2017

5 July 2017


Are Significant Changes To Class Actions On The Horizon? (Part Two)

29 June 2017


3 Overlooked Traps for First Party/Early Out Servicers (podcast)

27 June 2017

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Offshore Collection Work May Soon Carry New Consequences

9 March 2017

General Credit Services Inc. Acquires SKYLINK Receivables Inc, and Integrity First Telesolutions Inc – the SKYLINK Group of Companies

20 December 2016

Intrum Justitia and Lindorff to Combine, Making Europe's Largest Collector Even Larger

15 November 2016

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Empereon-Constar Announces Move To New Corporate Headquarters

1 November 2016


ACI Partners With San Francisco-Based Start Up to Ensure Cell Phone Free Workplace

11 October 2016

How Will Arrests in Mumbai IRS Tax Collection Scam Affect Legitimate IRS Collection Contract?

10 October 2016


Why Debt Collectors Should Take Notice of IBM’s Acquisition of Promontory

3 October 2016