BPO Archives - insideARM

September 13, 2021 by Stephanie Eidelman in BPO

What's The Next Thing You Need to Worry About? Sustainability.

You’ve probably heard about the concept of sustainability, but have you considered it in the context of the ARM industry? If you haven’t, you should because I suspect your clients,...

June 14, 2021 in BPO

Will My Calls Be Blocked on July 1?

Little did the Federal Communications Commissions (FCC) know that when they signed the First Order of the Telephone Robocall Abuse Criminal Enforcement and Deterrence (TRACED) Act in late 2019, a global pandemic would follow...

April 19, 2021 in BPO

What it Takes to Get a Green Checkmark Displayed With Your Call: Understanding Termination

Rebekah Johnson, CEO, and Anis Jaffer, Chief Product Officer of Numeracle host a live Q&A podcast series covering all things related to call center communications, including call delivery, STIR/SHAKEN, caller ID technology, TRACED Act,...

April 7, 2021 in BPO

What it Takes to Get a Green Checkmark Displayed With Your Call: Understanding Authentication

Rebekah Johnson, CEO, and Anis Jaffer, Chief Product Officer of Numeracle host a live Q&A podcast series covering all things related to call center communications, including call delivery, STIR/SHAKEN, caller ID technology, TRACED Act,...

March 11, 2021 in BPO

What You Need to Know About Caller ID Authentication

Rebekah Johnson, CEO, and Anis Jaffer, Chief Product Officer of Numeracle host a live Q&A podcast series covering all things related to call center communications, including call delivery, STIR/SHAKEN, caller ID technology,...

March 5, 2021 in BPO

Debunking the June 2021 STIR/SHAKEN Deadline: Will it Impact Your Calls?

Rebekah Johnson, CEO, and Anis Jaffer, Chief Product Officer of Numeracle host a live Q&A podcast series covering all things related to call center communications, including call delivery, STIR/SHAKEN, caller ID technology,...

June 29, 2020 by Don Taylor in BPO

The Road to Contact Tracing is Not So Smooth

COVID-19 is having a significant negative impact on the accounts receivable management (ARM) industry and is causing some companies to seek other opportunities outside of our typical business model. An...

July 25, 2018 by Stephanie Eidelman in BPO

Could There Be a Light at the End of the Constant Tunnel of Audits and Exams?

Yesterday the House of Representatives Financial Services Committee held a hearing to markup H.R. 3626 (among several other Bills), the “Bank Service Company Examination Coordination Act of 2017.” Sponsored by Rep. Roger Williams...

July 17, 2018 by Stephanie Eidelman in BPO

Call Center Worker and Consumer Protection Act Continues to Build Support

The U.S. Call Center Worker and Consumer Protection Act continues to gain support in the House of Representatives. If passed, could bring change to the way representatives start their calls with consumers. H.R....

June 4, 2018 by Mike Ginsberg in BPO

Diversify, or Suffer the Consequences

Many industries have businesses that suffer from client concentration. The company lands a desirable client, gains more market share, picks up additional business lines, and before long, that client is...

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