Peer Call Playback: 9 February 2021

Peer Call Playback: 12 January 2021 & 20 January 2021

Playback: Covid Litigation Trends

Playback: Research Assistant New Rules Work Group, 2 November 2020

October Peer Call

Covid Support Group: 24 September 2020

July Research Assistant Peer Call

June Research Assistant Peer Call, Tuesday & Wednesday

Register for July 1's Ask the Experts!

May Research Assistant Peer Call, Tuesday & Wednesday May 2020

Planning Ahead How to Handle Litigation Defense and Pre-Lit Claims During and After COVID-19

Peer Call: 10 & 18 September 2019

Peer Call: 13 August 2019

Formsite Demonstration: Training and Compliance

FCC TCPA Reversal Webinar

Top 10 "Do Not Call" Challenges -- And How to Solve Them

Writing an Effective Complaint Response Letter

Anatomy of a Data Breach

Avoiding Overshadowing

Webinar: 501(r) and FDCPA [Spring 2017 ARM-U Session]

Webinar: Conducting a Risk Assessment [Spring 2017 ARM-U Session]

Webinar: Developing Policies and Procedures [Spring 2017 ARM-U Session]

Webinar: Effective Vendor Oversight [Spring 2017 ARM-U Session]

Webinar: Tracking Consent [Spring 2017 ARM-U Session]

Webinar: Understanding the Pitfalls & Perils of Incentive Programs [Spring 2017 ARM-U Session]

Webinar: An Insider's Guide to the CFPB's New Complaint Portal

Webinar: Board Training [Spring 2017 ARM-U Session]

Collection Agency Data Security: Policies & Procedures

Webinar: Collection Agency Data Security: Policies and Procedures

Video Course: 501r Policy & Procedure Workshop

Video Course: Bankruptcy 101 for the Debt Collection Industry

Video Course: Board of Director Training

Video Course: Conducting Internal Audits

Video Course: Credit Furnishing Issues

Video Course: Credit Reporting

Video Course: First Party Collections and Regulations

Video Course: State Licensing

Video Course: Vendor Oversight

Webinar: CFPB Summer Supervisory Highlights

HIPAA Business Associate Agreement Templates Word Docs

HIPAA Business Associate Agreement Templates

insideARM's FAQ on Regulation F (the CFPB's Final Rule on Debt Collection)

Member Document Request: Letter Creation & Approval Proceses

NYC DCA Letter Samples

Credit Reporting Disputes Handling and Procedures

Credit Reporting Disputes Handling and Procedures

Member Documents: Credit Reporting Disputes Handling and Procedures

Work From Home Checklists & Agreements

"Work From Home" Agreements and Checklists

Policies & Procedures: Hardship Policies

Work From Home Policies & Procedures

Member Resource: Call Scoring Template Examples

New Agent Onboarding Manuals

Policies & Procedures: Call Escalation

Document Packet: FDCPA Tests & Answer Keys

Policies & Procedures: Call Escalation

New Agent Onboarding Manuals

Document Packet: State-Specific Letter Disclosures

Document Packet: Chief Compliance Officer Job Descriptions

Document Packet: Audit Checklists

Policies & Procedures: Employee Credit Checks

Policies & Procedures: Equal Credit Opportunity Act (ECOA)

Policies & Procedures: Threats/Abuses Against Collectors

Policies & Procedures: Outbound Communications

Policies & Procedures: Vendor Management

Policies & Procedures: UDAAP

Policies & Procedures: Disaster Recovery

Templates: Audit Checklists

Templates: Internal Audit Checklists

Document Packet: Confidentiality Agreements

Text Messaging Opt-Outs (4/2021)

Spam/Scam Filters (4/2021)

Returned Mail (4/2021)

Debtor Record Retention by State (3/2021)

"Work From Home" States (3/2021)

Collector Compensation (3/2021)

Scrub Companies (updated 4/16/2021)

Dispute Code 040 (4/2021)

California & Purchased Debt (4/2021)

Member Question: Consent for Texting?

Member Question: USPS Delays

Member Question: Guam Collections License

Member Question: USPS Tracking

Member Question: Collection Software Survey

Member Question: What Are Limited Content Messages?

Member Question: New Rules Multiple Numbers

Member Question: Becoming a Data Furnisher

Member Question: 1st- and 3rd-party Texting

Member Question: Employment Verification Vendors

Member Question: Covid Contact Tracing

Member Question: Email Campaigns w/in the Validation Period

Member Question: Compliance Training

Member Question: Speech Analytic Programs for Call Audits

Member Update: Nevada to Extend "Work From Home" Provisions Through End of Year

Member Update: NYC Department of Consumer Affairs Debt Collection Letter Language

Member Question: Hospitals and 3rd Party Collection Agencies

Member Question: OCC and AGG limits on Cyber Security

Member Question: Compliance Committees

Member Question: Faxes from Credit Repair Organizations

Member Question/Document Request: Collection Notices

Member Question/Document Request: COVID-19-Specific Scripting

Member Question: Payment Portals

COVID-19 Questions, Answers, Resources

Member Question: Payment Extensions Due to COVID-19

Member Question: Letters and Mail Delivery in a Pandemic

Member Question: Labeling Client-Assessed Fees

Member Question: Validation Notices As a First Party Agency

Member Question: Collection System Record Retention

Member Question: Rehab Medical Debt Credit Reporting

Member Question: Training Organizations

Member Question: CCPA Privacy Notices

Member Question: Telephone Call Provider Blocking

Member Question: 4 Questions About Emailing Consumers

Member Question: Medical Collections and Secondary Placement

Member Question: Does a Transaction Between Employer/Employee Fall Under FDCPA?

Member Question: Five-Day Validation Notice When There's No Address

Member Question: Best Practices in Validation Notices

Member Question: Incoming Calls from Active Bankruptcies

Member Question: Do You Allow Collectors to Use Aliases?

Member Question: Licensing and Aliases

Member Question: Returned Check Fees in Maine

Member Question: Can We License Our Company Under Our "d.b.a."?

Member Question: Credit Reporting on Out-of-Stat Accounts

Member Question: English/Spanish Disclaimers on Letters

Member Question: Validation Periods

Member Question: State Notification of Collection Letters

Member Question: Registered Agent Services

Member Question: Power of Attorney Chart: Notarized? Witnessed?