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Recordings

Reg WT(F): An Extremely Practical Guide for Reg F Prep

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Downloadable Member-Sourced Tools

Outbound Electronic Communications Policy Sample

How to Implement Reg F in a (Very) Short Timeframe - a Roadmap for Agencies, Law Firms, & Creditors [Image by creator Editor from insideARM]

How to Implement Reg F in a (Very) Short Timeframe - a Roadmap for Agencies, Law Firms, & Creditors

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Vaccination Policies (5/2021)

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Compliance Departments Benchmarking Report (2021)

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HIPAA Business Associate Agreement Templates Word Docs

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HIPAA Business Associate Agreement Templates

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insideARM's FAQ on Regulation F (the CFPB's Final Rule on Debt Collection)

Member Document Request: Letter Creation & Approval Proceses

NYC DCA Letter Samples

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Credit Reporting Disputes Handling and Procedures

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Credit Reporting Disputes Handling and Procedures

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Member Documents: Credit Reporting Disputes Handling and Procedures

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Work From Home Checklists & Agreements

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"Work From Home" Agreements and Checklists

Policies & Procedures: Hardship Policies

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Work From Home Policies & Procedures

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New Agent Onboarding Manuals

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Policies & Procedures: Call Escalation

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Policies & Procedures: Call Escalation

New Agent Onboarding Manuals

Policies & Procedures: Threats/Abuses Against Collectors

Policies & Procedures: Disaster Recovery

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Document Packet: Confidentiality Agreements

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Answered Member Questions

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Monitoring & Auditing Controls Post Regulation F Implementation [Image by creator from ]

Monitoring & Auditing Controls Post Regulation F Implementation

How are Companies Responding to Hunstein? [Image by creator from ]

How are Companies Responding to Hunstein?

List of policies that need to be updated for Regulation F [Image by creator from ]

iA Research Assistant Member Question: Regulation F Policy Updates

iA Research Assistant Member Question: Influx of CFPB Complaints from Mailinator [Image by creator from ]

Influx of CFPB Complaints from Mailinator

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Pay Rate for Quality Assurance Staff

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iA Research Assistant Member Question: BBB/CFPB Language 7/2021

Notice Advising Attorney Review [Image by creator from ]

iA Research Assistant Member Question: Notice Advising Attorney Review 7/2021

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Retaining Call Recording for First-Party Collections

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iA Research Assistant Member Question: Mini Miranda on Marketing Materials 7/2021

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IVR & Texting (7/2021)

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What Should We Do If a Creditor Fails to Disclose Paid Account? (5/2021)

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Form Letter Disputes (5/2021)

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Debtor Record Retention by State (5/2021)

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Text Messaging Opt-Outs (4/2021)

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Spam/Scam Filters (4/2021)

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Returned Mail (4/2021)

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"Work From Home" States (3/2021)

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Collector Compensation (3/2021)

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Scrub Companies (updated 4/16/2021)

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Dispute Code 040 (4/2021)

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California & Purchased Debt (4/2021)

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Member Question: Consent for Texting?

Member Question: USPS Delays

Member Question: Guam Collections License

Member Question: USPS Tracking

Member Question: Collection Software Survey

Member Question: What Are Limited Content Messages?

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Member Question: New Rules Multiple Numbers

Member Question: Becoming a Data Furnisher

Member Question: 1st- and 3rd-party Texting

Member Question: Employment Verification Vendors

Member Question: Covid Contact Tracing

Member Question: Email Campaigns w/in the Validation Period

Member Question: Compliance Training

Member Question: Speech Analytic Programs for Call Audits

Member Update: Nevada to Extend "Work From Home" Provisions Through End of Year

Member Update: NYC Department of Consumer Affairs Debt Collection Letter Language

Member Question: Hospitals and 3rd Party Collection Agencies

Member Question: OCC and AGG limits on Cyber Security

Member Question: Compliance Committees

Member Question: Faxes from Credit Repair Organizations

Member Question: Rehab Medical Debt Credit Reporting

Member Question: Training Organizations

Member Question: CCPA Privacy Notices

Member Question: Telephone Call Provider Blocking

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