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Who is REALLY Your Customer? How You View this Changes Everything.
22 October 2020
It’s Time to Think Differently About the Possibilities of Text Communication
31 August 2020
Neither Snow Nor Rain Nor Heat Nor Gloom of Night: Debt Collection and the USPS
26 August 2020
Work From Home Agents Are Now Table Stakes; How You Handle This Will Help Define Your Future
28 July 2020
![Stephanie Eidelman and Michael Meyer [Image by creator from insideARM]](/media/images/Think_Differently-Michael_Meyer.max-80x80.png){kind=small}
Creative Thinking is the Key to Survival: A Conversation with Michael Meyer of MRS BPO
14 July 2020
Thinking Differently About Getting Your Calls Through in the New Age of STIR/SHAKEN
7 July 2020
![Dan Womack and Stephanie Eidelman [Image by creator from insideARM]](/media/images/Think_Differently-Dan_Womack_and_Stephanie_Eid.max-80x80.jpg){kind=small}
Are We Looking at Evolution or Revolution? A Conversation with Dan Womack
30 June 2020
![Brian McManamon and Stephanie Eidelman [Image by creator from insideARM]](/media/images/Think_Differently-Brian_McManamon_and_Stephani.max-80x80.jpg){kind=small}
Isolating the Most Important Data Security Events: A Conversation with Brian McManamon
23 June 2020
![Stephanie Eidelman interviews Ed Bills [Image by creator from insideARM]](/media/images/Ed_Bills_and_Stephanie_Eidelman.max-80x80.jpg){kind=small}
Let's Get Payments into the Hands of the Consumer: A Conversation with Ed Bills
19 June 2020
![Bryan Houston and Stephanie Eidelman [Image by creator from insideARM]](/media/images/Bryan_Houston_and_Stephanie_Eidelman.max-80x80.jpg){kind=small}
We Don't Want to Be Where We Were Yesterday: A Conversation with Bryan Houston
16 June 2020
The Rise of the CollectorBot
12 June 2020
![Stephanie Eidelman interviews Tim Collins [Image by creator from insideARM]](/media/images/Think_Differently-Tim_Collins.max-80x80.jpg){kind=small}
The Collection Agency of the Future: A Conversation with Tim Collins
9 June 2020
![Stephanie Eidelman interviews Cheryl Kananowicz [Image by creator from insideARM]](/media/images/Think_Differently-Revspring-Kananowicz.max-80x80.jpg){kind=small}
Email Will Be Key to Moving Forward: A Conversation with Cheryl Kananowicz of RevSpring
8 June 2020
What Your Clients Expect of you as a BPO: A Conversation with Louis Summe
2 June 2020
![Stephanie Eidelman, Andy Shumway, Lex Patterson [Image by creator from insideARM]](/media/images/Think_Differently-Shumway-Patterson-DAKCS-2020.max-80x80.jpg){kind=small}
Revisiting Legacy Technology and Looking to the Future: A Conversation with Andy Shumway and Lex Patterson
29 May 2020
![Stephanie Eidelman and Josh Allen [Image by creator from insideARM]](/media/images/Think_Differently-Revenly-Josh_Allen.max-80x80.jpg){kind=small}
The Pandemic is Pushing Collectors to Think Like Marketers: A Conversation with Josh Allen
26 May 2020
![Stephanie Eidelman and Ray Peloso [Image by creator from insideARM]](/media/images/Stephanie_Eidelman_and_Ray_Peloso.max-80x80.jpg){kind=small}
What's Needed Now? Speed. A Conversation with Ray Peloso.
22 May 2020
You'd Be Well Advised to Uber Your Business Before it Gets "Kodak-ed"
19 May 2020
![Stephanie Eidelman, Scott Ferris and Rob Nadler [Image by creator from insideARM]](/media/images/Think_Differently-Scott_Ferris-Rob_Nadler-Attu.max-80x80.jpg){kind=small}
The Key to Success in Collections? Test, Test, Test. A Conversation with Scott Ferris and Rob Nadler
15 May 2020
![Stephanie Eidelman and Rebekah Johnson [Image by creator from insideARM]](/media/images/Think_differently-Numeracle-Rebekah_Johnson.max-80x80.jpg){kind=small}
Thriving and Surviving at the Same Time: A Conversation with Rebekah Johnson
12 May 2020
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