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A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Who is REALLY Your Customer? How You View this Changes Everything.

22 October 2020
A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

It’s Time to Think Differently About the Possibilities of Text Communication

31 August 2020
A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Neither Snow Nor Rain Nor Heat Nor Gloom of Night: Debt Collection and the USPS

26 August 2020
A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Work From Home Agents Are Now Table Stakes; How You Handle This Will Help Define Your Future

28 July 2020
Stephanie Eidelman and Michael Meyer [Image by creator from insideARM]

Creative Thinking is the Key to Survival: A Conversation with Michael Meyer of MRS BPO

14 July 2020
A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Thinking Differently About Getting Your Calls Through in the New Age of STIR/SHAKEN

7 July 2020
Dan Womack and Stephanie Eidelman [Image by creator from insideARM]

Are We Looking at Evolution or Revolution? A Conversation with Dan Womack

30 June 2020
Brian McManamon and Stephanie Eidelman [Image by creator from insideARM]

Isolating the Most Important Data Security Events: A Conversation with Brian McManamon

23 June 2020
Stephanie Eidelman interviews Ed Bills [Image by creator from insideARM]

Let's Get Payments into the Hands of the Consumer: A Conversation with Ed Bills

19 June 2020
Bryan Houston and Stephanie Eidelman [Image by creator from insideARM]

We Don't Want to Be Where We Were Yesterday: A Conversation with Bryan Houston

16 June 2020
A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

The Rise of the CollectorBot

12 June 2020
Stephanie Eidelman interviews Tim Collins [Image by creator from insideARM]

The Collection Agency of the Future: A Conversation with Tim Collins

9 June 2020
Stephanie Eidelman interviews Cheryl Kananowicz [Image by creator from insideARM]

Email Will Be Key to Moving Forward: A Conversation with Cheryl Kananowicz of RevSpring

8 June 2020
A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

What Your Clients Expect of you as a BPO: A Conversation with Louis Summe

2 June 2020
Stephanie Eidelman, Andy Shumway, Lex Patterson [Image by creator from insideARM]

Revisiting Legacy Technology and Looking to the Future: A Conversation with Andy Shumway and Lex Patterson

29 May 2020
Stephanie Eidelman and Josh Allen [Image by creator from insideARM]

The Pandemic is Pushing Collectors to Think Like Marketers: A Conversation with Josh Allen

26 May 2020
Stephanie Eidelman and Ray Peloso [Image by creator from insideARM]

What's Needed Now? Speed. A Conversation with Ray Peloso.

22 May 2020
A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

You'd Be Well Advised to Uber Your Business Before it Gets "Kodak-ed"

19 May 2020
Stephanie Eidelman, Scott Ferris and Rob Nadler [Image by creator from insideARM]

The Key to Success in Collections? Test, Test, Test. A Conversation with Scott Ferris and Rob Nadler

15 May 2020
Stephanie Eidelman and Rebekah Johnson [Image by creator from insideARM]

Thriving and Surviving at the Same Time: A Conversation with Rebekah Johnson

12 May 2020

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