Think Differently Archives

November 8, 2022 by McKay Bird in Collection Strategy

Compliance From the Top Down: An Interview with TCN

The last two years have affected a lot of change in the call center industry. Working from home has been normalized, consumers are demanding more flexible contact methods, and tax-time...

September 20, 2022 by Ricardo Moran in Compliance

How Integrated Resourcing Addresses Increased Costs and Declining Revenues

What is Integrated Resourcing? The debt collection industry is facing major obstacles to profitability, including a decline in revenues due to competitive contingency rates and increased costs from payroll and compliance...

September 14, 2022 by Shantanu Gangal in Collection Technology

Focus on Collections Tech Now for a Successful 2023 Tax Season

Thanks to inflation and complications following government programs, tax season did not go as planned for many collections & recovery executives this year. Companies who do not prepare adequately for...

August 16, 2022 by Justin Miller in Collection Strategy

Gen Z, Trust, and the "Frictionless" Engagement Strategy of the Future

Consumers are changing. Gen Z's share of debt is growing and their engagement preferences matter more and more. Your debt collection strategy needs to follow suit. In this ranging interview...

July 5, 2022 by Shantanu Gangal in digital communications

Evolution of ARM: Up Next, Collaborative Intelligence

The way we use words and phrases changes as our knowledge about the world around us evolves. For example, the first use of the term “gluten-free” appeared in 1927. Over...

June 16, 2022 in CFPB

Why Consumer Experience and Compliance Will Be Critical to Downturn Survival

With a potential recession on the way, now is the right time to retool your recovery and debt collection strategy, says Jake Cahan, CEO of January. In this Q&A with...

April 19, 2022 by Jesse Bird in Collection Technology

Why ARM Companies Must Operationalize Reg F Compliance Now

It’s impossible to manually manage call compliance.Even before Regulation F, companies in recovery and collections had to contend with layers upon layers of call compliance rules, including permissible times as...

April 14, 2022 by Arjun Mitra in Collection Strategy

The End of Outbound Calling and the New Customer Experience Era in Collections

Reg F set some companies back on their heels, but not Firstsource. Since 2017, Firstsource has been operating using a customer-centric, digital-first collections methodology and they aren’t stopping any time soon. In...

January 5, 2022 by McKay Bird in Innovation Council

Think Differently: How TCN Innovates Using Flexibility and Communication

What’s something you’ve always done the same way? Now, how could you do it differently?In the call center industry, businesses expend considerable resources to prepare data. Many call centers have...

December 22, 2021 by Arjun Mitra in Debt Collection

Think Differently: Digital Advances Mark a New Era in Debt Collections

[article_ad]Over my career, I’ve witnessed several macroeconomic events that have shaped the debt collection industry. Yet none has been as unique as the COVID-19 pandemic, which has left millions of...

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