Patient Experience Archives

June 19, 2017 in Company News

RSource Announces Patient Finance Contract with Bon Secours Health System

BOCA RATON, Fla. – RSource announced today that it has entered into an agreement to provide a Coordination of Benefits program for 12 Bon Secours Health System hospitals in Virginia,...

May 31, 2017 by Berta Alicia Bustamante in Medical Debt

What Can Healthcare Providers Learn from a Student Loan TCPA Case?

While on its face, Stauffer v. Navient Solutions, LLC (Case No. 15-cv-1542, U.S. District Court, Middle District of PA) is a student loan case, it offers an important lesson for...

May 23, 2017 by Berta Alicia Bustamante in Medical Debt

Rite Aid’s TCPA Win Sheds Light on Health Care Rule Exemption

A New York U.S. District Court recently granted summary judgment in favor of defendant Rite Aid Headquarters Corporation in a Telephone Consumer Protection Act (TCPA) class action. Healthcare providers can...

March 23, 2017 by Tim Bauer in Accounts Receivable Management

Study Addresses Collection Calls With Suicidal or Vulnerable Consumers

Our team at insideARM receives dozens of alerts every day pointing us to stories of interest to the ARM industry. Our inboxes are full each morning with TCPA cases, FDCPA cases,...

December 19, 2016 by Dawn Updike in Medical Debt

How to Increase Online Payments (sponsored)

The value of offering your consumers online payment options is undeniable. More and more individuals have access to the internet via smart phones and other portable devices. And for many...

December 1, 2016 by Steve Chiu in Debt Collection

IRC § 501 (r) Developments and the Importance of Compliance Programs

This article previously appeared on Manatt, Phelps & Phillips' Health Update and is republished here with permission. It was co-authored by Harvey Rochman, Partner, Litigation and Steve Chiu, Associate, Manatt Health. The...

November 16, 2016 by Doug Johnson in Medical Debt

New Study Examines Patient Payment and the Affordable Care Act

According to a new study from the UCLA Center for Health Policy Research, the Affordable Care Act (ACA) has not impacted federal Community Health Centers (CHCs) in the way that...

November 15, 2016 in Collection Technology

Ontario Systems Introduces the Artiva HCx™ Solution for Enhanced Healthcare Productivity and a Singular Patient Experience

MUNCIE, Ind. –– Ontario Systems, a leading accounts receivable management (ARM) and healthcare revenue cycle management (RCM) software and services provider, introduced the Artiva HCx™ solution today, an integrated package...

October 26, 2016 by Shawn Yates in Medical Debt

Self-Pay Collections is a Whole New Animal

Payment to healthcare providers involves three key processes in the revenue cycle: Insurance follow-up, denials management, and self-pay management. Historically, the first two have rightfully consumed most of the attention...

September 27, 2016 by Doug Johnson in Accounts Receivable Management

New HFMA Study Examines Rise of Self-Pay

A new study from the Healthcare Financial Management Association (HFMA) – “Self Pay and the Benefits of Prospective PatientEngagement” – finds that more patients are paying healthcare providers themselves. The...

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