insideARM Weekly Recap – Week of March 24th, 2025
News in the ARM industry comes fast and staying on top of it all is a challenging endeavor. That’s where insideARM’s weekly recap comes in. Our weekly recap of top...
Calling
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Could Understanding Consumer Expectations be the Key to Client Retention?
Your clients expect your organization to protect their brand. They expect your organization to collect unpaid debts while not alienating their customers. Is your organization really doing everything it can...
insideARM Weekly Recap – Week of February 10th, 2025
News in the ARM industry comes fast and last week was no exception. It can be tough to stay on top of it all, but insideARM’s weekly recap of top stories...
What Consumer’s Actually Want from Your Contact Strategy
As an industry, we spend significant resources reactively analyzing and dissecting data to attempt to understand the best ways to contact consumers. We look at things like methods of communication,...
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Is AI Right for Your Organization? 3 Questions to Consider
Discussions about implementing Artificial Intelligence seem to be everywhere these days, and the Collections Industry is no exception. Some debt collectors have been early AI adopters, yet others have chosen...
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NYC Proposes Amendments to Debt Collection Rules; Comments Due by Nov 29th
The New York Department of Consumer and Worker Protection (DCWP) is proposing to amend its rules relating to debt collectors. The lengthy proposals cover many aspects of the debt collection...
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4 Ways to Sharpen Your Outbound Calling Strategy
Economic conditions over the last three years have encouraged collections departments to focus on technology more than ever before. For many, this means integrating new technology and building strategies around...
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Statement a Company Used an “Autodialer” Not Sufficient To Win TCPA Suit Appellate Court Holds
In Guthrie v. PHH Mortgage, Case No. 22-1248 (4th Cir. Aug. 18, 2023) an Appellate court concluded that the mere fact a business’ call center agent told a consumer an...
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Get Your Collections Calls Answered: 3 Key Takeaways from TransUnion’s State of Customer Outreach
Why isn’t anyone answering the phone?This has been the central challenge in collections & recovery for what seems like forever, and lately, the answer seems like a simple one: they...
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14 Calls in 22 Days is Reasonable, Says Court
Collecting debt can sometimes feel like a delicate balancing act; debt collectors must navigate challenging situations with precision and care. Getting a consumer on the phone to discuss their account...