Digital Communications Archives

March 27, 2025 by Experian in Collection Technology

Three tips for increasing recovery rates with email (sponsored)

Incorporating email into your outreach strategy can help you reach consumers more quickly and frequently through a preferred channel. It’s also a timely option. Call blocking, mislabeling and a flood...

March 17, 2025 by Missy Meggison in CFPB

insideARM Weekly Recap – Week of March 10th, 2025

Sorting out what’s news and what’s noise can be a daunting task. insideARM's weekly recap of top stories will give you the news we found most interesting last week and...

magele-picture / AdobeStock

March 12, 2025 by Cali Thompson in Compliance

Balancing Compliance and Consumer Experience in Digital Debt Collection: Best Practices to Navigate the 2025 Landscape

Over the past several years, federal and state regulators have started raising red flags about a significant trend in the debt collection industry: companies failing to deliver positive experiences for...

February 10, 2025 by Missy Meggison in CFPB

insideARM Weekly Recap – Week of February 3rd, 2025

News in the ARM industry moves fast, but insideARM’s weekly recap of top stories will give you the news we found most interesting last week and more importantly- why we...

Billionphotos / Adobestock

February 6, 2025 by BridgeForce in Collection Strategy

6 Pillars of a Customer-Centric Debt Collection Strategy

Understand the six most critical elements of building a customer-centric digital engagement debt collection strategy. Fueled by your existing data and insights, plus the power of financial literacy. The first...

January 13, 2025 by Missy Meggison in CFPB

insideARM Weekly Recap – Week of January 6th, 2025

News in the collections industry never stops; it can be tough to wade through what’s relevant, and what’s just noise. Our weekly recap of top stories will give you the...

ra2 studio / AdobeStock

January 6, 2025 by Barbara Nilsen in Compliance

Compliance and Legal Considerations for Attorneys Practicing Creditors Rights: Digital Communications

Implementing a digital communication strategy is essential in order to stay relevant in the legal collections space. However, it is imperative for attorneys practicing creditors rights to ensure compliance with...

tashatuvango / AdobeStock

December 4, 2024 by Katie Grzechnik Neill in Collection Laws and Regulations

TrueAccord’s Recent Litigation Win: Email Is Always Convenient

TrueAccord is at the forefront of defending litigation related to digital communications in debt collection and its recent victory in the Southern District of Florida is a resounding victory for...

phonlamaiphoto / Adobestock

October 16, 2024 by Zac Padgett in Artificial Intelligence

Due Diligence in AI: 3 things you need to survive AI scrutiny

The ARM Industry is hearing more and more about using AI in their collection practices. This video transcript discusses three ways to perform due diligence with AI. Transcript: AI diligence...

July 29, 2024 by Missy Meggison in CFPB

insideARM Weekly Recap – Week of July 22nd, 2024

We know that ARM industry professionals are pressed for time. This is why the editorial team at insideARM sifts through all the news and highlights only the most important stories...

Digital Communications