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Beyond Complaint Volume: Why Credit Bureau Dispute Data Needs Context

By Auriemma Roundtables in Benchmarks

The CFPB’s recent change to its consumer complaint system highlights a challenge that financial institutions know well: public complaint data does not always explain what is really happening operationally—or why….

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August 25, 2026 by Stefanie H Jackman in CFPB

CFPB Ends Publication of Consumer Complaint Narratives and Data Visualizations

On August 14, the Consumer Financial Protection Bureau (CFPB or Bureau) announced that it is ceasing the discretionary publication of unverified consumer complaint narratives and related data visualizations in its…

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August 24, 2026 by Missy Meggison in AI

insideARM Weekly Recap – Week of August 17, 2026

News in the ARM industry never stops and determining what’s truly relevant can be a challenge. That’s where insideARM’s weekly recap comes in. Our weekly recap of top stories will give you the news we…

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August 24, 2026 in Company News

ConServe Welcomes Two New Directors of Business Development to Sales Team

ROCHESTER, N.Y. — Continental Service Group, LLC d/b/a ConServe, a top-performing provider of accounts receivable management services specializing in customized collections solutions, is excited to announce the addition of Ryan…

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August 20, 2026 by Orrick, Herrington & Sutcliffe LLP in Compliance

New York City Releases Debt Collection Rule FAQs, Delays Compliance Until January 2027

On August 4, the New York City Department of Consumer and Worker Protection issued FAQs on its debt collection rule, which was published as final amendments on February 26. The FAQs also…

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August 19, 2026 by Kim Phan in AI

Colorado Proposes Rules for Automated Decision-Making Technology and Chatbot Safety

On August 11, the Colorado Department of Law (DOL) filed proposed rules implementing two significant Colorado artificial intelligence laws, the Automated Decision-Making Technology in Consequential Decisions Act (ADMT Act) and the Conversational…

August 18, 2026 by John Rossman in FDCPA

Court Rejects “Sham” Payment Plan Theory, Delivers Decisive Win for Debt Collectors

A recent Wisconsin Court decision reinforces that a hypothetical interpretation of a collection letter by a consumer attorney does not create an FDCPA violation. Further, a collection letter does not become…