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Substantial Amendments Made to Delaware Personal Data Privacy Act

By Eric Rosenkoetter in Data Security

Delaware Gov. Matt Meyer recently signed into law House Bill 380, which amends the Delaware Personal Data Privacy Act (DPDPA) that was enacted in 2023. The amendments, some of which are described below, will…

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September 3, 2026 by Auriemma Roundtables in Benchmarks

Beyond Complaint Volume: Why Credit Bureau Dispute Data Needs Context

The CFPB’s recent change to its consumer complaint system highlights a challenge that financial institutions know well: public complaint data does not always explain what is really happening operationally—or why….

September 2, 2026 by John Rossman, Ben Kirk in Debt Collection

[Podcast] Strategies for Defeating Pro Se Litigants

The Debt Collector Podcast Show Notes: Artificial intelligence was intended to be the great equalizer in our society. For debt collectors, AI empowers consumers to easily represent themselves in Court…

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September 1, 2026 by Joel Rosenthal in The Economy

Q2 2026 Credit Card Charge-Offs Tick Higher

Newly released Q2 2026 data show a slight increase in credit card charge-offs, while delinquency rates edged lower.Charge-Off Rate on Credit Card Loans New data from the Federal Reserve show that…

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September 1, 2026 in Company News

The ConServe Cares Program Supports Veterans Outreach Center

ROCHESTER, N.Y. — Continental Service Group, LLC d/b/a ConServe, in conjunction with the company’s “Matching Gift Program”, donated its August ConServe Cares proceeds to Veterans Outreach Center. The ConServe team…

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August 31, 2026 by Missy Meggison in AI

insideARM Weekly Recap – Week of August 24, 2026

News in the ARM industry never stops and determining what’s truly relevant can be a challenge. That’s where insideARM’s weekly recap comes in. Our weekly recap of top stories will give you the news we found…

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August 27, 2026 by Angela Erwin in AI

Outbound and Inbound AI Voice Bots: A Practical Guide to Mitigating Risk

At a high level, inbound AI voice bot interactions present lower regulatory and operational risk than outbound use cases. The reason comes down to who initiates the interaction and the…