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Chopra Says New California Consumer Protection Agency Will Investigate AI and Chatbot Deployments Across Sectors

By Orrick, Herrington & Sutcliffe LLP in AI

On August 31, California Business and Consumer Services Agency (BCSA) Secretary, and former CFPB Director, Rohit Chopra published a blog post titled “Ensuring New Technologies Benefit All Californians,” announcing that the BCSA…

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September 2, 2026 by John Rossman, Ben Kirk in Debt Collection

[Podcast] Strategies for Defeating Pro Se Litigants

The Debt Collector Podcast Show Notes: Artificial intelligence was intended to be the great equalizer in our society. For debt collectors, AI empowers consumers to easily represent themselves in Court…

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September 1, 2026 by Joel Rosenthal in The Economy

Q2 2026 Credit Card Charge-Offs Tick Higher

Newly released Q2 2026 data show a slight increase in credit card charge-offs, while delinquency rates edged lower.Charge-Off Rate on Credit Card Loans New data from the Federal Reserve show that…

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September 1, 2026 in Company News

The ConServe Cares Program Supports Veterans Outreach Center

ROCHESTER, N.Y. — Continental Service Group, LLC d/b/a ConServe, in conjunction with the company’s “Matching Gift Program”, donated its August ConServe Cares proceeds to Veterans Outreach Center. The ConServe team…

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August 31, 2026 by Missy Meggison in AI

insideARM Weekly Recap – Week of August 24, 2026

News in the ARM industry never stops and determining what’s truly relevant can be a challenge. That’s where insideARM’s weekly recap comes in. Our weekly recap of top stories will give you the news we found…

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August 27, 2026 by Angela Erwin in AI

Outbound and Inbound AI Voice Bots: A Practical Guide to Mitigating Risk

At a high level, inbound AI voice bot interactions present lower regulatory and operational risk than outbound use cases. The reason comes down to who initiates the interaction and the…

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August 26, 2026 by Orrick, Herrington & Sutcliffe LLP in California

California DFPI Orders Mortgage Company to Pay $825k for Alleged Cybersecurity Failures Preceding Ransomware Attack

On August 13, the California DFPI announced a consent order requiring a Utah-based mortgage company to pay $825,000 for allegedly failing to adequately protect the personal information of more than 284,000 individuals, including over…