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Operational Controls: 4 Ways to Go from ‘Quantity’ to ‘Quality’

By Linda Dickey in Compliance

Learn how to kickstart effective risk management by using key control indicators and avoiding resource-draining excessive operational controls. Key Highlights A bloated control inventory often masks inefficiency, many controls are redundant,…

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February 4, 2026 in CFPB

Fixing the Complaint Portal- CFPB Requests Comments

After years of requests from the ARM industry, the CFPB is ready to review its complaint intake form and is inviting stakeholders to comment. Abuses of the CFPB complaint portal have frustrated the ARM industry….

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February 4, 2026 in Company News

ARM Comms Tech Leader Nordis Technologies Announces Senior Executive Promotions

CORAL SPRINGS, Fla. — Nordis Technologies, a fast-growing leader in omnichannel customer communications management and payments technology solutions, has promoted several accomplished company leaders. Receiving promotions are Richard O’Rourke, Bryan…

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February 3, 2026 by Orrick, Herrington & Sutcliffe LLP in CFPB

State Attorneys General Move for Partial Summary Judgment Against CFPB and Fed

On January 21, attorneys general from 22 states and territories filed a motion for partial summary judgment against the CFPB, the Fed, and the acting director of the CFPB. As previously covered by…

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February 2, 2026 by Missy Meggison in California

insideARM Weekly Recap – Week of January 26, 2026

There’s always something new on the horizon in the ARM industry but sorting through what’s truly relevant can be a challenge. That’s where insideARM’s weekly recap comes in. Our weekly recap of top stories will give you the…

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January 29, 2026 by Andrew Domino in Collection Strategy

Curbing Collections Complaints: Simple Fixes to Reduce Customer Dissatisfaction

Debt collection complaints accounted for 7% of more than 1.6 million customer complaints fielded by the CFPB in 2023. Over the years, many solutions were developed to curb collections complaints….

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January 28, 2026 by Stefanie H Jackman in California

California DFPI Considers New Consumer Reporting Registration

On January 12, the California Department of Financial Protection and Innovation (DFPI) issued a second invitation for comments on potential regulations under the California Consumer Financial Protection Law (CCFPL) that would require…