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How Collection Strategies Can Navigate Consumer “Ghosting”

The modern debt collection industry is faced with a unique challenge that’s hard to pin down. Consumers are “ghosting” debt collection phone calls more than ever before. In fact, the…

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May 7, 2026 in Company News

Nordis Technologies Promotes Nicole Miller to President

CORAL SPRINGS, Fla. — Nordis Technologies, a fast-growing leader in omnichannel customer communications management and payments technology solutions, has named Chief Operating Officer Nicole Miller to the additional role of President. Miller…

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May 6, 2026 by Mark Ravanesi in Consumers

Q1 2026 Industry Insights: Energy Volatility, Tax Season and Consumer Anxiety

In the first quarter of 2026, the cost of living remained the primary antagonist for American households. While grocery price growth showed signs of stabilizing, the relief was short-lived as…

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May 5, 2026 by Orrick, Herrington & Sutcliffe LLP in FDCPA

Court Grants Post-Settlement Motion to Dismiss in Long-Running FDCPA Putative Class Action

On March 31, the U.S. District Court for the District of New Jersey granted a debt collector’s motion to dismiss a putative class action alleging violations of the FDCPA, finding that the…

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May 4, 2026 by Missy Meggison in CFPB

insideARM Weekly Recap – Week of April 27, 2026

News in the ARM industry never stops and sorting out what’s news and what’s noise can be a challenge. That’s where insideARM’s weekly recap comes in. Our weekly recap of top stories will give…

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May 4, 2026 in Company News

ConServe Cares Program Supports the National Kidney Foundation

ROCHESTER, N.Y. — Continental Service Group, LLC d/b/a ConServe, in conjunction with the company’s “Matching Gift Program”, donated its April ConServe Cares proceeds to the National Kidney Foundation. The ConServe…

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April 30, 2026 by Stefanie H Jackman in CFPB

CFPB’s Draft 2026–2030 Strategic Plan

On March 13, the Consumer Financial Protection Bureau (CFPB or Bureau) released its draft Strategic Plan for FY 2026–2030 and accepted public comment through April 17. The plan, required under the Government…