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CFPB Complaint Portal Changes: Less Noise Doesn’t Mean Less Risk

By Kevin Kirchman in CFPB

Changes to the CFPB complaint portal requires consumers to dispute credit reporting issues directly with credit reporting agencies (CRAs) or lenders first before filing complaints. These updates aim to reduce…

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March 31, 2026 by Rob Chaimowitz in Debt Collection

3rd-Party Collection Agency Leadership: Navigating the Specialized Hiring Needs of High-Performance Collection Agencies

In the highly regulated and performance-driven world of third-party collections, leadership hiring is anything but generic. High-performing agencies don’t just need managers, they need professionals who can balance compliance, motivate…

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March 30, 2026 by Missy Meggison in California

insideARM Weekly Recap – Week of March 23, 2026

News in the ARM industry never stops and determining what’s truly relevant can be a challenge. That’s where insideARM’s weekly recap comes in. Our weekly recap of top stories will give you the news we found most…

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March 26, 2026 by Orrick, Herrington & Sutcliffe LLP in California

California Court Holds State’s Fair Debt Buying Practices Act Confers Standing Without Proof of Actual Harm

On March 13, the California Court of Appeal for the Sixth Appellate District reversed a lower court’s dismissal of a consumer class action, finding that the trial court erred in granting judgment…

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March 25, 2026 by Alan Kaplinsky in CFPB

Federal Judge Rules CFPB Must Continue to Ask Federal Reserve for Funds

In a decision that delivered a blistering rejection of the Trump Administration’s CFPB plans, a federal judge has ruled that the Bureau must continue to request funds from the Federal Reserve Board….

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March 24, 2026 by Katie Grzechnik Neill in Litigation

Texting Win: Less Intrusive Than Calls; Not an ATDS, Says Court

The industry has faced confusion as to whether or not a text message is as intrusive as a phone call to consumers, legally speaking. It’s one of many gray areas…

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March 23, 2026 by Missy Meggison in AI

insideARM Weekly Recap – Week of March 16, 2026

News in the ARM industry never stops and sorting out what’s news and what’s noise can be a challenge. That’s where insideARM’s weekly recap comes in. Our weekly recap of top stories will give…