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Balancing Empathy and Tact in Collections Calls

By BridgeForce in Calling

Collections calls often involve a distraught customer who can’t consistently pay and an agent asking for the past due amount anyway. Learn to use both the art and science of navigating this…

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April 6, 2026 by Missy Meggison in AI

insideARM Weekly Recap – Week of March 30, 2026

News in the ARM industry never stops and sorting out what’s news and what’s noise can be a challenge. That’s where insideARM’s weekly recap comes in. Our weekly recap of top stories will give…

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April 2, 2026 by Orrick, Herrington & Sutcliffe LLP in Coerced Debt

New York Amends Coerced Debt Law

On March 18, the governor of New York signed S. 8830, substantially amending the state’s coerced debt statute enacted in December 2025 (covered by InfoBytes here). Among the most significant changes, the…

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April 1, 2026 by Missy Meggison in AI

The ConServe Cares Program Supports American Heart Association

ROCHESTER, N.Y. — Continental Service Group, LLC d/b/a ConServe, in conjunction with the company’s “Matching Gift Program”, donated its March ConServe Cares proceeds to the American Heart Association. The ConServe…

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March 31, 2026 by Rob Chaimowitz in Debt Collection

3rd-Party Collection Agency Leadership: Navigating the Specialized Hiring Needs of High-Performance Collection Agencies

In the highly regulated and performance-driven world of third-party collections, leadership hiring is anything but generic. High-performing agencies don’t just need managers, they need professionals who can balance compliance, motivate…

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March 30, 2026 by Missy Meggison in California

insideARM Weekly Recap – Week of March 23, 2026

News in the ARM industry never stops and determining what’s truly relevant can be a challenge. That’s where insideARM’s weekly recap comes in. Our weekly recap of top stories will give you the news we found most…