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A binder that says "Guidelines" on the spine sitting on a desk with a pen, calculator, and open binder [Image by creator DOC RABE Media from AdobeStock]

Why You Need an FCRA Compliance Manual and What It Should Include

14 April 2021
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5th Circuit Sides with Lexington Law: Affirms Decision Vacating $2.5MM Award to Debt Collectors; Finds Letters are Not Fraud

6 April 2021
Crumpled pieces of paper in white, green blue, red and yellow printed with question marks and the words "wrong" and "right" [Image by creator Stepan Popov from AdobeStock]

CFPB Debt Collection Rule Alert: 11 Whopping Misstatements You Need to Know About

9 March 2021
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What the CFPB’s New Debt Collection Rules Mean for Creditors and First-Party Servicers (sponsored)

25 February 2021
File drawer with one folder in focus, labeled "Denied" [Image by creator tashatuvango from AdobeStock]

At Least One Carrier Now Expressly Prohibits Debt Collection Text Campaigns

11 February 2021
A cup of coffee, a pen, and a magnifying glass sitting on a blackboard that says "Lessons Learned" written in chalk [Image by creator Tuomas Kujansuu from AdobeStock]

4 Lessons From the CFPB's Supervisory Highlights Covid-19 Edition

10 February 2021
A binder that says "Guidelines" on the spine sitting on a desk with a pen, calculator, and open binder [Image by creator DOC RABE Media from AdobeStock]

CFPB Taskforce Report (Part 2): The 19 Focus Areas and 102 Recommendations of Volume 2

7 January 2021
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Has the Definition of Consumer Changed? Insight from Research Assistant

24 November 2020
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Credit Eco To Go: The Personalization of the Consumer Digital Engagement

21 October 2020
A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Neither Snow Nor Rain Nor Heat Nor Gloom of Night: Debt Collection and the USPS

26 August 2020
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Audit What You Credit Report or Lose the Bona Fide Error Defense

27 July 2020
A binder that says "Guidelines" on the spine sitting on a desk with a pen, calculator, and open binder [Image by creator DOC RABE Media from AdobeStock]

Navigating the Crisis: What ARM Agencies Must Do to Stay on Course and Compliant

13 April 2020
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CFPB Releases 2019 FDCPA Report; Announces Extension Of Comment Period

30 March 2020
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6 Must-Haves of an ADA Compliant Website

18 November 2019
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FCC Adopts Rules to Ban Malicious Spoofing of Texts and International Calls

7 August 2019
Two binders that say "procedure" and "policies" sitting on a stack of flow charts [Image by creator vinnstock from AdobeStock]

Corporate Officer Escapes TCPA Liability for Failing to Implement TCPA Compliance Policies

14 February 2019
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Marriott Data Security Breach Lessons: Why PCI Compliance Levels Matter (sponsored)

2 January 2019
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How To Encourage Consumers To Handle Their Debts During Tax Season (sponsored)

3 December 2018
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Improve Efficiency and Reduce Risk with Inventory Segmentation (sponsored)

29 November 2018
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Debt Collection Practices: Call Baiting Tells and How to Respond (sponsored)

15 November 2018

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