insideARM Weekly Recap – Week of January 20th, 2025
The news just keeps coming; sorting through it all to figure out what’s truly relevant to your business and today’s challenges can seem like an impossible task. insideARM is here...
Compliance Management
phonlamaiphoto / Adobestock
Beginning Your Debt Collection AI Journey: A Compliance Perspective
We’ve all heard the term “artificial intelligence” tossed around quite a bit lately. AI is an umbrella term. What we’re really referring to in most cases —at least in the context of...
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Pennsylvania Amends Data Breach Notification Law
Pennsylvania Gov. Josh Shapiro recently approved Senate Bill 824, which amends Pennsylvania’s data breach notification law, 73 Pa. Stat. Ann. § 2301, et seq. The amendments will go into effect Sept. 26,...
tashatuvango / AdobeStock
Opting Out of Letters? Not So Fast Says Texas Court
Consumers cannot opt out of receiving mail through the United States Postal Service; at least according to a Judge in the Eastern District of Texas. Per the court, a preference...
Amy Walters / AdobeStock
How to Remediate Regulatory Exam Findings in Financial Services
Corrective actions are a common requirement following regulatory examination findings and enforcement actions (e.g., MRAs and consent orders), regardless of how proactive an organization may be. Therefore, you must use...
Drobot Dean / Adobestock
insideARM Weekly Recap- Week of April 1, 2024
Last week our editorial team picked out the most relevant news for ARM industry professionals trying to stay on top of the ever-changing debt collection landscape. This included an article...
Oleksii / Adobestock
A Friendly Reminder of the Importance of Robust Consumer Complaint Handling Processes
On February 27, 2024, the California Department of Financial Protection and Innovation (the Department) entered into a public consent order with a company that provides consumer financial services to California...
rcfotostock / Adobestock
CFPB Bites of the Month - October 2023 - Bewitching the CFPB
The CFPB had a busy October. In this article, we'll share some of our top CFPB "bites" of the month so you can stay on top of recent developments. Bite 10:...
Krasimira Nevenova / AdobeStock
NYC Proposes Amendments to Debt Collection Rules; Comments Due by Nov 29th
The New York Department of Consumer and Worker Protection (DCWP) is proposing to amend its rules relating to debt collectors. The lengthy proposals cover many aspects of the debt collection...
tashatuvango / AdobeStock
14 Calls in 22 Days is Reasonable, Says Court
Collecting debt can sometimes feel like a delicate balancing act; debt collectors must navigate challenging situations with precision and care. Getting a consumer on the phone to discuss their account...