Innovation Council Archives

September 20, 2022 by Ricardo Moran in Compliance

How Integrated Resourcing Addresses Increased Costs and Declining Revenues

What is Integrated Resourcing? The debt collection industry is facing major obstacles to profitability, including a decline in revenues due to competitive contingency rates and increased costs from payroll and compliance...

September 14, 2022 by Shantanu Gangal in Collection Technology

Focus on Collections Tech Now for a Successful 2023 Tax Season

Thanks to inflation and complications following government programs, tax season did not go as planned for many collections & recovery executives this year. Companies who do not prepare adequately for...

June 16, 2022 in CFPB

Why Consumer Experience and Compliance Will Be Critical to Downturn Survival

With a potential recession on the way, now is the right time to retool your recovery and debt collection strategy, says Jake Cahan, CEO of January. In this Q&A with...

April 19, 2022 by Jesse Bird in Collection Technology

Why ARM Companies Must Operationalize Reg F Compliance Now

It’s impossible to manually manage call compliance.Even before Regulation F, companies in recovery and collections had to contend with layers upon layers of call compliance rules, including permissible times as...

April 14, 2022 by Arjun Mitra in Collection Strategy

The End of Outbound Calling and the New Customer Experience Era in Collections

Reg F set some companies back on their heels, but not Firstsource. Since 2017, Firstsource has been operating using a customer-centric, digital-first collections methodology and they aren’t stopping any time soon. In...

January 25, 2022 in Collection Strategy

Three Things Creditors Need to Know about Email Addresses, Agencies, and Compliance Risk

Most creditors obtain consumers’ email addresses when a loan or line of credit originates and, of course, agencies typically want those consumer email addresses from creditors. It makes sense that...

January 5, 2022 by McKay Bird in Innovation Council

Think Differently: How TCN Innovates Using Flexibility and Communication

What’s something you’ve always done the same way? Now, how could you do it differently?In the call center industry, businesses expend considerable resources to prepare data. Many call centers have...

November 24, 2021 in Company News

Consumer Relations Consortium Announces 2022 Legal Advisory Board Members

ROCKVILLE, Md. -- The Consumer Relations Consortium (CRC) is pleased to announce its Legal Advisory Board (LAB) members for 2022. In 2020, the Consumer Relations Consortium (CRC) launched its inaugural...

November 16, 2021 in Collection Strategy

A Digital Transformation Means Thinking Differently

We’re witnessing a digital shift in the ARM industry. So, how might you need to staff differently to make sure you can keep up? Jim Beck, COO of MRS BPO,...

September 28, 2021 by McKay Bird in Innovation Council

Think Differently: How TCN Innovates Using Customer and End User Feedback

McKay Bird is the Chief Marketing Officer of TCN, a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agenciesDo you see any risk...

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