Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

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If Consumer Doesn't Dispute, Creditor Can Also Assume Debt is Valid, Says M.D. Florida (Citing 11th Cir. Case that Already Disposed of the Issue)

9 April 2020

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Ugly TCPA Conspiracy Case—Filed by Navient Against a Plaintiff's Attorney—Cleansed a Bit by Dismissing Counterclaims

9 April 2020

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DC Prohibits Outbound Collection Efforts Amid COVID-19

8 April 2020

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Cordray Weighs In: Recommends Vigorous Oversight of Debt Collectors During and After COVID-19

6 April 2020

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Massachusetts Releases FAQs About Its COVID-19 Guidance

6 April 2020

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5th Cir. Holds No FDCPA Violation When Collection Letter Stated That Amount Due ‘May’ Increase

2 April 2020

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The Consequence of Collection Bans: Student Loan Collection Agency Lays Off ~250 Employees After ED Directive

1 April 2020

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No More Circuit Split: Third Circuit Finds No Written Requirement in 1692g(a)(3), Overturns Graziano

31 March 2020

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Illinois Regulator Issues Guidance to Collectors and Debt Buyers: You're Not "Essential," But Here's What You Can Do

31 March 2020

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North Carolina Dep't. of Insurance: Collectors Must Offer Payment Deferrals to Consumers

30 March 2020

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CFPB's Taskforce on Consumer Financial Law Wants to Hear from Debt Collectors in RFI

30 March 2020

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CFPB Releases 2019 FDCPA Report; Announces Extension Of Comment Period

30 March 2020

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Mass. AG Seeks to Ban Outbound Debt Collection Calls, Enacts Other Measures Amid COVID-19 Crisis

27 March 2020

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NACARA Issues Message Amid COVID-19—Consumers, Contact Collectors; Regulators, Recognize Collection Agency Hardships

27 March 2020

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North Carolina A.G. Suspends Collection of State-Owned Debts Amid COVID-19 Pandemic

27 March 2020

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Managing A/R from Afar: How Well Are Your Remote Agents Performing?

26 March 2020

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Updates on N.M., W.V., Ariz. "Essential Business" Classifications

26 March 2020

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CFPB Extends Time-Barred Debt SNPRM Comment Deadline

26 March 2020

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COVID-19: Several States Toll Statutes of Limitations on Legal Actions

25 March 2020

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ED Suspends Student Debt Collection Due to COVID-19

25 March 2020