Editor's Note: This interview is part of the iA Think Differently series. Written by or recorded with members of The iA Innovation Council the series of articles and videos showcases thought leadership in analytics, communications, payments, and compliance technology for the accounts receivable management industry.
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It’s impossible to manually manage call compliance.
Even before Regulation F, companies in recovery and collections had to contend with layers upon layers of call compliance rules, including permissible times as defined in the FDCPA, plus the TCPA and all of the state requirements.
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