Collectors Need Answers To a Litany of Phone Questions

Debt collectors have to navigate a complicated maze of practices, procedures, dos and don’ts when it comes to collection call compliance; there doesn’t seem to be one set of best practices across the board. So it makes sense that when expert attorneys were asked what first-party collectors and lenders were doing to combat the challenges of contacting consumers via cell phone, the answer not only highlighted the slew of practices out there; it also raised more questions.

Listen to a clip from a recent Ask the Attorney session that addresses that very question:

Collectors Calling Cell Phones

You can read all about our attorneys’ answers to the industry’s most pressing compliance questions in To the Point – Collection Call Compliance. We’ve condensed the questions asked at our May Ask the Attorney Webinar into a user-friendly, four-part guide.

We reached out to the most trusted attorneys in the ARM industry – people like Don Maurice of Maurice & Needleman; John Rossman of Moss & Barnett; Katrina Christakis of Pilgrim Christakis LLP– and got them to give us the most up-to-date advice, thinking and debates on legal, regulatory and compliance topics.

You’ll Learn:

• What are some of the big dos and don’ts when calling debtors?
• How often should you scrub your cell phone list to ensure that the cell phone number is still registered to that consumer before auto-dialing?
• How does the CFPB register and recognize first party collectors? Is this going to change?
• What are some best practices and sample language for out-of-statute and bankruptcy notices?

If you’re not taking advantage of this resource, you’re putting your agency at risk!