insideOperations: Call Recording
In these days of increased scrutiny from the Consumer Financial Protection Bureau, consumer groups, and other legislators, call recording could be the thing that saves your agency and your reputation. He-said-she-said can be quelled by recording communications with consumers.
But what if you’re in a state where you need two-party permission? What other limitations are there to call recording? What should you be doing to make sure you stay on the right side of the law?
Sign up today so you can get your burning call recording questions answered! More info.
ACA International’s 75th Anniversary Annual Convention
Hilton – Chicago
ACA’s Annual Convention boasts more than 1,200 attendees representing up to 20 different countries and more than 150 exhibit booths. The valuable educational and networking events make this a must-attend event for the industry. More info.
Driving Opportunities in Student Loan Collections: New Perspectives
The fact that the total balance of outstanding student debt has passed the $1 trillion mark leaves many in the debt collection industry pondering the realities of this crisis and the business opportunity. Are borrowers really worse off now than they were generations ago? How will student loan debt impact the focus of reform in the future? In this webinar, Matthew M. Chingos with the Brookings Institution shares analysis and perspective that recasts the student loan crisis as an opportunity to drive win-wins for borrowers and collectors alike. More info.
insideCompliance: Decoding Litigation Data in 2014
Get the most up-to-date data on courtroom and complaint trends in our new webinar. Learn how to use data to fill any compliance gaps and protect your agency from potential lawsuits. Jack Gordon of WebRecon will provide in-depth data analysis and forecasts. John Bedard of Bedard Law Group will explain how the data impacts your compliance obligations. Learn more.
Debt Connection Symposium and Expo 2014
Red Rock Hotel – Las Vegas
Dennis and Judy Hammond present Debt Connection Symposium and Expo 2014, focusing on networking and connecting with clients, service providers, product suppliers, agencies, attorneys – at a whole new level. In addition to hearing presentations from a high-caliber faculty, a key ingredient of the Debt Connection Symposium and Expo concept is to have an opportunity to meet peers and other industry professionals, as well as finding new products and services that might make your job easier, better, more efficient, and more productive. More info.
FHI 360 – Washington, D.C.
insideARM.com is now enrolling students in its inaugural “class” of ARM-U, a two-day training and networking seminar in Washington, DC. ARM-U will feature educational presentations, panel discussions and networking opportunities with industry experts, peers and vendors. Because of the importance of their role cohesion, this one-of-a-kind event will bring senior compliance, operations and training officers together and allow them to learn from each other, discuss pitfalls and identify areas of improvement. Also, because there will be no exhibit hall, ARM-U is a unique opportunity to have a conversation – not a sales pitch – with industry vendors about your compliance and operational needs. More info.