What Data Security & Privacy Changes To Be Ready For in 2015
Free TECH LOCK Webinar
The webinar will highlight changes that go into effect January 1st 2015 as well as some recent changes in late 2014 and discuss the impacts to organizational compliance. Key topics will include the Final Omnibus Rule deadline (Sep 23, 2014), Department of Health & Human Services Audits that are starting in 2015, recent change to the definition of “Breach” for healthcare and how Texas HB 300 pushed the security requirements of Texan Protected Health Information (PHI) to a new level with HITRUST certification. Lastly, we will discuss critical changes to PCI DSS with version 3.0 effective January 1, 2015 and what that means for impact to Nevada’s Chapter 603a, Security of Personal Information or Washington’s House Bill 1149. More info.
National Center for State Courts’ e-Courts 2014
Red Rock Resort – Las Vegas
Every other year, the NCSC sponsors an e-Courts conference, which is designed to improve court effectiveness by educating court professionals about the latest breakthroughs and best practices in court technology. We expect the conference to draw more than 500 national and international participants. e-Courts also showcases one of the highest quality court technology exhibit shows available. More info.
Migrating to a Real-Time Analytics Driven Contact Center
Speed to intelligence is essential in today’s contact centers. Whether it’s knowing what your customers are saying or how your agents are performing, being able to analyze interactions in real time is quickly becoming a powerful use case for compliance, operational efficiency, and customer service. This webinar, featuring guest speaker Robert H. Obringer, S.V.P. of Compliance/General Counsel at Phillips & Cohen Associates, Ltd., will discuss the benefits of using speech analytics to automate real-time monitoring and how early adopters are putting it to use. More info.
Conducting an Internal Audit: Collection Agency and Debt Buyer Edition
Free Interactive Intelligence Webinar
Under CFPB supervision and oversight, collection agencies are now mandated to conduct internal audits of policies and procedures to ensure regulatory compliance. But internal audits aren’t just about an agency’s internal workings: you’d better be prepared to answer for all of your business associates and vendors while you’re at it. Without the right process in place, agencies can quickly find themselves bogged down in the weeds, wasting time and money with nothing to show for their efforts at the end.
Interactive Intelligence is hosting a free webinar on Wednesday, 10 December 2014, at 2.00 p.m. Eastern. During this 75-minute presentation, our expert panel — including representatives from both the collection agency world and the debt-buying world — will walk thru their philosophies and approaches to internal audits, including best practices and helpful tools. Register.
Collection and Recovery: Increasing Customer Loyalty and Reducing Reputation Risk
Free FICO Webinar
As a leader in the financial industry you understand the importance of customer treatment through the credit lifecycle. It has never been more critical to ensure your organization acts like and is viewed as a responsible lender. By creating a culture that helps consumers better understand the circumstances around latency and avoidance, you position yourself for growth as a modern day lender. These are the principles that drove A.J. Travagline, while Head of Collections at Entercard, a leading European Bank, to drive a reinvention of the his organization’s Collection and Recovery process. Register.
insideARM.com Paid Webinar, 2.00 p.m. Eastern
Almost all collectors have a story like this: a consumer, armed with tips and tricks from an Internet message board, baits the collector into a violation. Maybe the consumer caused the collector to forget to give a mini-Miranda. Maybe the consumer confused the collector into the wrong disclosures. Call baiting happens. It’s expensive. And it puts your collectors and your agency at risk. Join insideARM’s Compliance Webinar Series to get some best practices on how to recognize and diffuse call-baiting attempts, and how to recover from call-baiting mistakes your collectors may have made. Register.
ACA International’s 2015 Leadership Symposium (Members Only)
The Westin Resort & Spa, Whistler – British Columbia, Canada
Do you have what it takes to be a dynamic, effective leader in the credit and collection industry? Then ACA International’s 2015 Leadership Symposium is for you! Take your place and explore how your fellow industry leaders approach the same challenges you face every business day. More info.
International Association of Commercial Collectors Annual Convention 2015
The James Royal Palm Hotel – Miami Beach, Fla.
The International Association of Commercial Collectors, Inc.’s (IACC) Annual Convention is often praised by attendees for its laid-back, yet professional atmosphere. It is a unique meeting where attendees feel comfortable being candid with one another and sharing information with the end goal being to help each other as a collective commercial collection industry. More info.
18th Annual DBA International Conference
Aria – Las Vegas
DBA International is in full gear making preparations for our 18th Annual Conference – Passport to the Future. This conference brings together all the players in the industry – welcoming over 1,200 attendees and showcasing over 130 exhibit booths – and provides abundant networking opportunities with key participants in the debt buying industry including many of the major creditors and international members. More info.
insideARM Larger Market Participant Summit
FHI360 Conference Center – Washington, DC
insideARM.com and The iA Institute are hosting the third annual Larger Market Participant Summit on April 23, 2015 in Washington, D.C. This exclusive event caters to the unique interests of the larger firms in the ARM industry, with unparalleled peer networking, best practice discussion, panels focused on the latest regulatory issues…and no exhibit hall. More info.
iA Institute Creditor-Collector Workshop
FHI360 Conference Center – Washington, DC
This Workshop series provides a platform for an ongoing dialogue between a group of forward-thinking creditors and collectors in a forum that facilitates action, as well as information. Discussions take place primarily in groups of approximately 20 participants. There will be no exhibit hall and a 1:1 ratio of creditors to collectors, so neither group feels out-numbered. More info.