insideCompliance: Decoding Litigation Data in 2014
Get the most up-to-date data on courtroom and complaint trends in our new webinar. Learn how to use data to fill any compliance gaps and protect your agency from potential lawsuits. Jack Gordon of WebRecon will provide in-depth data analysis and forecasts. John Bedard of Bedard Law Group will explain how the data impacts your compliance obligations. Learn more.
insideOperations: Call Monitoring
Call monitoring doesn’t just ensure that your collectors are saying the right things — e.g., the Mini-Miranda or recording disclosures — at the right time. It also can be a useful tool to help de-escalate a call that is becoming argumentative rather than productive. Call monitoring is also incredibly useful in training new collectors, as well as maintaining a high level of compliance among your existing collectors. Learn more.
Debt Connection Symposium and Expo 2014
Red Rock Hotel – Las Vegas
Dennis and Judy Hammond present Debt Connection Symposium and Expo 2014, focusing on networking and connecting with clients, service providers, product suppliers, agencies, attorneys – at a whole new level. In addition to hearing presentations from a high-caliber faculty, a key ingredient of the Debt Connection Symposium and Expo concept is to have an opportunity to meet peers and other industry professionals, as well as finding new products and services that might make your job easier, better, more efficient, and more productive. More info.
FHI 360 – Washington, D.C.
insideARM.com is now enrolling students in its inaugural “class” of ARM-U, a two-day training and networking seminar in Washington, DC. ARM-U will feature educational presentations, panel discussions and networking opportunities with industry experts, peers and vendors. Because of the importance of their role cohesion, this one-of-a-kind event will bring senior compliance, operations and training officers together and allow them to learn from each other, discuss pitfalls and identify areas of improvement. Also, because there will be no exhibit hall, ARM-U is a unique opportunity to have a conversation – not a sales pitch – with industry vendors about your compliance and operational needs. More info.
NARCA 2014 Fall Collection Conference
Wynn, Las Vegas
The National Association of Retail Collection Attorneys’ Fall Collection Conference features ARM attorneys, collection staff, and vendors from all corners of the legal ARM industry. Network with peers and learn more about the rapidly changing legal collection environment. More info.
The 22nd Annual Financial Services Collections & Operational Risk Conference
The Cosmopolitan of Las Vegas
The 22nd Annual Financial Services Collections & Operational Risk Conference (formerly known as the Financial Services Collections & Credit Risk Conference) will bring together critical decision makers concerning credit and collections from all facets of financial services. More info.
ACA International’s 2014 Fall Forum & Expo
Hyatt Regency, San Francisco
The fun never stops in vibrant San Francisco, home to the Golden Gate Bridge, Alcatraz, Fisherman’s Wharf and more. Hitch a ride on a historic cable car. Climb Telegraph Hill for dramatic 360 degree views of the “City by the Bay”. More info.