Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

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U.S. Supreme Court Hears Oral Arguments over Whether Debt Buyers are Debt Collectors under FDCPA

24 April 2017


Bona Fide Error Defense Comes Through For Collector With Strong Processes

20 April 2017


Consumers Bait Collectors With New Script to Manufacture FDCPA Claims

10 April 2017


Court Rules FDCPA Statute of Limitations Begins When Violation is Discovered

6 April 2017


Collectors Take Note: FDCPA Litigation Over Letters Continues

4 April 2017


Appeals Court Affirms Ruling Against Debt Buyer for Misleading Out-of-Stat Collection Letter

30 March 2017


Court Rules Debt Buyer’s Small Claims Court Judgment Waived Right to Arbitration in Class Action Suit

29 March 2017


E-ZPass Collector Wins Dismissal; Court Rules Tolls Not Debts Under FDCPA

28 March 2017


CFPB Quietly Issues 2017 FDCPA Report to Congress

28 March 2017


Out of Stat Debt Case Offers Three Lessons to Collectors

27 March 2017


FTC Settles With Collector Over Multiple Alleged FDCPA Violations

27 March 2017


Study Addresses Collection Calls With Suicidal or Vulnerable Consumers

23 March 2017


FDCPA Caselaw Review for February 2017

9 March 2017


Expanding Your Call Center? 3 Mistakes to Avoid When Negotiating Government Incentives

8 March 2017


49 Call Attempts in 18 Days with No Evidence of Intent to Harass = No FDCPA Violation

8 March 2017


Debt Collectors Sued for Not Assessing Interest . . . Seriously?!?

2 March 2017


ACA International Publishes Dispute of CFPB Consumer Survey

1 March 2017


Collection Letter Containing Check Box to Dispute Debt Created Potential FDCPA Claims, Federal Court Rules

1 March 2017


Wells Fargo to Settle Two Separate TCPA Class Actions Totaling Over $17.7M

28 February 2017


CFPB Hosts Webinar Today About Consumer Debt Collection Survey

23 February 2017