How split-second analysis of conversations can boost compliance and performance.

Conversations with consumers — whether asking for payment or answering product questions — are an expensive form of contact, fraught with compliance risk. When handled unsuccessfully, they can negatively impact the bottom line, as well as increase risk of fines and reputational damage for regulatory noncompliance.

Download this free whitepaper from FICO that looks at how companies can use these analytic insights to achieve profitable business goals.

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Harnessing the Speech Analytics Advantage

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Call monitoring means more than making sure your collectors are saying the right things. A comprehensive call monitoring program is crucial in the era of CFPB supervision. Join insideOperations for a Call Monitoring webinar on Thursday, August 24 at 2 p.m. Eastern. You’ll learn how to develop a call monitoring program that boosts regulatory compliance and ROI.

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