FTC Becoming Increasingly Reliant on Phone App for Collection Complaints

Since July 2013, the CFPB has been the main federal agency tasked with accepting, compiling, and resolving consumer complaints about debt collection. But the FTC still collects those complaints through a variety of other sources. According to FTC data on consumer complaints, the share of debt collection complaints originating in a particular smartphone app has risen dramatically.

Today's News and Opinion

Collections Credit Card Processor Payment Savvy Now Offering Redundant Payment Processing March 11, 2014 insideARM.com
ARM Merger and Acquisition Activity Picking Up, Especially in Debt Buying March 11, 2014 Mike Ginsberg
How Greater Visibility of Suppliers Can Aid Both Compliance and Performance March 10, 2014 Chris Smith
CFPB to Mail Debt Collection Surveys to Consumers March 10, 2014 Patrick Lunsford
Joint CFPB-FTC Brief: Collecting on Time-Barred Debt Can Violate FDCPA March 7, 2014 Patrick Lunsford
A Glimpse at the Dynamic Non-profit Hospital Market March 7, 2014 Mike Ginsberg
When it Comes to Debt Collection, Don’t Believe Everything You See on TV March 7, 2014 insideARM.com
Student Loans: The Next Big Thing for the Collection Industry? March 7, 2014 insideARM.com
Webinar: Expert Panel on Speech Analytics for Compliance and Beyond March 6, 2014 insideARM.com
Top 4 Compliance Areas Debt Collectors Must Master Before a CFPB Audit March 6, 2014 Stephanie Levy
Is There an Appropriate Price Tag for New Collectors? March 6, 2014 insideARM.com

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Collection Industry Blogs

ARM Merger and Acquisition Activity Picking Up, Especially in Debt Buying

Fresh Insights in ARM: From the Center of the Industry

How Greater Visibility of Suppliers Can Aid Both Compliance and Performance

Private vs. Federal Student Loans: Different Rules, Different Collection Strategies

Using Responsive Design Mobile Apps to Collect Payments from Debtors

The Ultimate in Innovation: Real Answers for Working Smarter

What Differentiates a Good Collections Solution from a Bad One?

insideARM Poll

Experts say these laws and regulations may be the top four areas you should expect the CFPB to examine during a collection agency audit. Fortunately, getting organized early can help avoid confusion when the CFPB asks to see your policies. That’s why we compiled the top questions and expert insight from our insideCompliance webinar into one user-friendly report, To the Point: CFPB Audits.