Increase Right-Party Contacts & Drive Operational Effectiveness

The rise of consumer sophistication, government regulations and client work standards continues to drive the demand for effective collection processes—and strategic alliances with information solutions providers are a critical element to success.

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insideARM: Accounts Receivable Management

FDCPA Lawsuits Decline for Third Straight Year, But TCPA Suits Up 25%

In 2014, there were 9,720 lawsuits filed in federal courts claiming violations of the Fair Debt Collection Practices Act (FDCPA), a decline of 5.7 percent from 2013. It was the third straight year of significant declines in consumer FDCPA case filings.

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For years, strategic thinkers in the debt industry have known that student loans offers the most growth opportunity. But how safe is that assumption in light of the scrutiny everyone is giving education loans right now?

Congress is looking into how the government manages its student loan portfolios, the CFPB is taking a more active role in regulating the market — especially for consumer behind on their payments — and now, this: the possibility that accounts will be taken away from private ARM firms and given to in-house Treasury collectors.

So is this still the safe sector we all have assumed?

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