What is one of the smartest things you can do for your agency?

Completing a self assessment on compliance and data security.

Download and complete this free and comprehensive questionnaire from industry-expert Todd Langusch. Your answers will immediately show you any vulnerabilities your agency may be laboring with.

TECH LOCK Challenge: A Compliance and Data Security Questionnaire

insideARM: Accounts Receivable Management

CFPB Extending Comment Period for Consumer Narratives in Complaints

The Consumer Financial Protection Bureau (CFPB) said Tuesday that it is extending the comment period for its proposal to add consumer narratives to the public complaints database it manages. The proposal would give consumers the chance to explain exactly what lead to a complaint.

Today's News and Opinion

U.S. Economy Rebounds in Q2; GDP Grows by 4 percent July 30, 2014 Patrick Lunsford
Managing ACA-Insured Patients July 30, 2014 Roberta Schultz
MyGovWatch.com Makes Federal Debt Collection Report Available July 30, 2014 insideARM.com
More than 35 Percent of American Adults are Currently in Collections: Report July 29, 2014 Patrick Lunsford
Executive Change: Mark Savoie to Stoneleigh Recovery Associates as VP July 29, 2014 insideARM.com
2014 Data Shows Overall Rise in Debt Collection Lawsuits July 29, 2014 Stephanie Levy
Debt Collection Becoming an Actual Issue in Hot State AG Election July 28, 2014 Patrick Lunsford
Executive Change: Michael Chamberlain Joins Allied Collection Services as EVP July 28, 2014 insideARM.com
European ARM Giant Lindorff Acquires Collection Unit of Spanish Bank July 28, 2014 Patrick Lunsford
Columbia Ultimate Upgrades Its Analytics Solution, UltimateAnalytics 2.0 July 28, 2014 insideARM.com
A Lot Going on at JJL Process July 28, 2014 insideARM.com

Browse the Archive

Collection Industry Blogs

Major Move at the Top – Goodbye, NCO?

Collectors Need More Modern Approach when Trusting Data to Vendors

The Marketing ARM: Master Your Marketing Potential!

Don’t Forget About Your Marketing Goals

Free Webinar: A Transformational Approach to Payments

The Ultimate in Innovation: Real Answers for Working Smarter

Columbia Ultimate’s 2014 Art of Success Conference Focuses on Compliance

TCPA Compliance and Operational Strategies

When Bad Information Happens to Good Collection Agencies

insideARM Poll

On July 14, the Consumer Financial Protection Bureau filed a lawsuit against Frederick J. Hanna & Associates, a debt collection law firm that it redefined as a “lawsuit mill.” The CFPB alleges that the firm churned out hundreds of thousands of debt collection lawsuits with little or no oversight from attorneys, and violated the FDCPA in the process. In short: Lawyers aren’t happy. What kind of precedent do you think this sets?