A Compliance Management System Isn’t a Product; It’s a Process

Historically, collection agencies have viewed compliance as a reactionary, standalone department. Now, there’s an active shift to view compliance as a proactive process that requires full participation and collaboration across all agency departments. Learn more by downloading this whitepaper and attending ARM-U!

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ARM-U Sneak Peek: Building the Best CMS

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insideARM: Accounts Receivable Management

Collection Complaints Fall in August, But More Claim Debt is Not Theirs

The total number of debt collection complaints published by the CFPB in August fell by more than eight percent compared to July. But the percentage of complaints specifically claiming that the “debt is not mine” jumped from the previous two months. Complaints about medical debt also increased in the month.

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insideARM Poll

Have you guys had a chance to read over the recent Douglass v. Convergent decision? It’s the case where a consumer complained that the account number was visible through the envelope window. We’re asking you to weigh in with your thoughts on the decision in this week’s poll.

Additionally, if you’re looking for specific operational help around Collection Letters, there’s a webinar for you: insideOperations: Collection Letters. Join John Rossman of Moss & Barnett and Mike McDonnell of RevSpring as they give you the latest compliance information regarding how to communicate with consumers via letter and email.

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