What is one of the smartest things you can do for your agency?

Completing a self assessment on compliance and data security.

Download and complete this free and comprehensive questionnaire from industry-expert Todd Langusch. Your answers will immediately show you any vulnerabilities your agency may be laboring with.

TECH LOCK Challenge: A Compliance and Data Security Questionnaire

insideARM: Accounts Receivable Management

Capital One and Three ARM Firms Agree to $75 million TCPA Settlement

In what is being touted as the largest TCPA settlement ever, Capital One and three collection agencies have agreed to pay $75.5 million into a settlement fund to end litigation in a combined class action. The agreement admits no wrongdoing on the part of the companies for allegedly using autodialers and/or pre-recorded messages in calls to cell phones without the consumers’ express consent.

Today's News and Opinion

What the Showtime Rotisserie Slogan Can Teach Us about Marketing July 31, 2014 Jennifer Szumiesz
Executive Change: Coast Professional Announces David Den Houten as Chief Compliance Officer July 31, 2014 insideARM.com
Executive Change: Account Control Technology Welcomes Valerie LaBarba as Director of Project Management July 31, 2014 insideARM.com
CFPB Extending Comment Period for Consumer Narratives in Complaints July 30, 2014 Patrick Lunsford
U.S. Economy Rebounds in Q2; GDP Grows by 4 percent July 30, 2014 Patrick Lunsford
Managing ACA-Insured Patients July 30, 2014 Roberta Schultz
MyGovWatch.com Makes Federal Debt Collection Report Available July 30, 2014 insideARM.com
More than 35 Percent of American Adults are Currently in Collections: Report July 29, 2014 Patrick Lunsford
Executive Change: Mark Savoie to Stoneleigh Recovery Associates as VP July 29, 2014 insideARM.com
2014 Data Shows Overall Rise in Debt Collection Lawsuits July 29, 2014 Stephanie Levy
Debt Collection Becoming an Actual Issue in Hot State AG Election July 28, 2014 Patrick Lunsford

Browse the Archive

Collection Industry Blogs

The Marketing ARM: Master Your Marketing Potential!

What the Showtime Rotisserie Slogan Can Teach Us about Marketing

Major Move at the Top – Goodbye, NCO?

Collectors Need More Modern Approach when Trusting Data to Vendors

Free Webinar: A Transformational Approach to Payments

The Ultimate in Innovation: Real Answers for Working Smarter

Columbia Ultimate’s 2014 Art of Success Conference Focuses on Compliance

TCPA Compliance and Operational Strategies

When Bad Information Happens to Good Collection Agencies

insideARM Poll

On July 14, the Consumer Financial Protection Bureau filed a lawsuit against Frederick J. Hanna & Associates, a debt collection law firm that it redefined as a “lawsuit mill.” The CFPB alleges that the firm churned out hundreds of thousands of debt collection lawsuits with little or no oversight from attorneys, and violated the FDCPA in the process. In short: Lawyers aren’t happy. What kind of precedent do you think this sets?