CFPB to Mail Debt Collection Surveys to Consumers

The Consumer Financial Protection Bureau Friday issued a public notice and request for comment over a plan to mail surveys to consumers “to learn about their experiences interacting with the debt collection industry.” The CFPB plans to use the survey data to inform its rulemaking process for debt collection, but the timeframe of the survey may push back any new rules.

Today's News and Opinion

How Greater Visibility of Suppliers Can Aid Both Compliance and Performance March 10, 2014 Chris Smith
Joint CFPB-FTC Brief: Collecting on Time-Barred Debt Can Violate FDCPA March 7, 2014 Patrick Lunsford
A Glimpse at the Dynamic Non-profit Hospital Market March 7, 2014 Mike Ginsberg
When it Comes to Debt Collection, Don’t Believe Everything You See on TV March 7, 2014 insideARM.com
Student Loans: The Next Big Thing for the Collection Industry? March 7, 2014 insideARM.com
Webinar: Expert Panel on Speech Analytics for Compliance and Beyond March 6, 2014 insideARM.com
Top 4 Compliance Areas Debt Collectors Must Master Before a CFPB Audit March 6, 2014 Stephanie Levy
Is There an Appropriate Price Tag for New Collectors? March 6, 2014 insideARM.com
State AG Sues Collection Agency for Failure to Remit Debt Payments March 6, 2014 Patrick Lunsford
FTC Letter Reveals Increased FDCPA and Debt Collection Enforcement March 6, 2014 Patrick Lunsford
Private vs. Federal Student Loans: Different Rules, Different Collection Strategies March 6, 2014 Casey Stanley

Browse the Archive

Collection Industry Blogs

Fresh Insights in ARM: From the Center of the Industry

How Greater Visibility of Suppliers Can Aid Both Compliance and Performance

A Glimpse at the Dynamic Non-profit Hospital Market

Private vs. Federal Student Loans: Different Rules, Different Collection Strategies

Using Responsive Design Mobile Apps to Collect Payments from Debtors

The Ultimate in Innovation: Real Answers for Working Smarter

What Differentiates a Good Collections Solution from a Bad One?

insideARM Poll

Experts say these laws and regulations may be the top four areas you should expect the CFPB to examine during a collection agency audit. Fortunately, getting organized early can help avoid confusion when the CFPB asks to see your policies. That’s why we compiled the top questions and expert insight from our insideCompliance webinar into one user-friendly report, To the Point: CFPB Audits.