What exactly is an internal audit? And what are some best practices to consider?

It’s not just regulators who expect you to audit for compliance. Your clients are expecting you to conduct various audits of your processes and procedures.

Download this free report to learn four steps to keep your agency safely on track — from both a collection agency and debt buyer perspective.

InIn - 4 Steps to Internal Audits Downloadable Cover

Four Steps to Internal Audits for Collection Agencies & Debt Buyers

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insideARM: Accounts Receivable Management

Circuit Court Upholds Bona Fide Error Defense for ARM Firm in FDCPA Case

A three-judge panel in the Eleventh Circuit Court of Appeals affirmed a lower court ruling granting summary judgment to a collection agency that used a bona fide error defense in case brought against it under the Fair Debt Collection Practices Act (FDCPA). The Circuit Court also upheld an award of certain costs to the defendant.

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