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Stephanie Eidelman, Andy Shumway, Lex Patterson [Image by creator  from insideARM]

Revisiting Legacy Technology and Looking to the Future: A Conversation with Andy Shumway and Lex Patterson

29 May 2020

File drawer showing folders labeled "complaints" [Image by creator Olivier Le Moal from AdobeStock]

Debt Collection Complaints Down? CFPB Releases COVID Edition of Complaint Bulletin

27 May 2020

Image of a compass with the arrow pointing towards the word "trend" [Image by creator Olivier Le Moal from AdobeStock]

Data Shows Increase in Electronic Payments by Consumers After Receiving Stimulus Check Direct Deposits

27 May 2020

A spiral pad with the word "UPDATE" and a hand-drawn bar that is half filled and the word "loading" underneath [Image by creator Marco2811 from AdobeStock]

Idaho Extends Temporary Guidance Relaxing Branch Licensing for Work From Home Licensee Employees

26 May 2020

Stephanie Eidelman and Josh Allen [Image by creator  from insideARM]

The Pandemic is Pushing Collectors to Think Like Marketers: A Conversation with Josh Allen

26 May 2020

Stephanie Eidelman and Ray Peloso [Image by creator  from insideARM]

What's Needed Now? Speed. A Conversation with Ray Peloso.

22 May 2020

A spiral pad with the word "UPDATE" and a hand-drawn bar that is half filled and the word "loading" underneath [Image by creator Marco2811 from AdobeStock]

Connecticut Extends its No-Action Position Regarding Licensure of Home Branch Offices During COVID

21 May 2020

File drawer with one folder in focus, labeled "Licenses" [Image by creator tashatuvango from AdobeStock]

Minnesota Extends Work-From Home Guidance for Collectors

18 May 2020

Store with a "Sorry we're closed" sign hanging in the door [Image by creator Pitamaha from AdobeStock]

Maryland Issues Guidance for Collection Agencies Closing Temporarily or Permanently

18 May 2020

US Capitol Building [Image by creator Gary from AdobeStock]

Big FCRA Changes Ahead? HEROES Act Would Ban Reporting of Adverse Information During National Emergencies—But Is This Workable?

18 May 2020

Stephanie Eidelman, Scott Ferris and Rob Nadler [Image by creator  from insideARM]

The Key to Success in Collections? Test, Test, Test. A Conversation with Scott Ferris and Rob Nadler

15 May 2020

US Capitol Building [Image by creator Gary from AdobeStock]

House Version of New Stimulus Package Proposes Debt Collectors Go Into Debt So Consumers Don't Have To

14 May 2020

Stephanie Eidelman and Rebekah Johnson [Image by creator  from insideARM]

Thriving and Surviving at the Same Time: A Conversation with Rebekah Johnson

12 May 2020

Image of lots of white paper boats sailing upstream, with one blue boat to the side [Image by creator Worawut from AdobeStock]

The U.S. Needs Thousands of Contact Tracers; Know Who is Ideally Suited? You Are.

12 May 2020

 [Image by creator Frank Fennema from AdobeStock]

A Guide to Reopening Your Business After the COVID-19 Shut Down

11 May 2020

Microphone sitting on table [Image by creator olegkruglyak3 from AdobeStock]

BREAKING: Court Grants Temporary Restraining Order Against Massachusetts Attorney General's Outbound Collection Call Ban

6 May 2020

Clipboard with credit report and pen [Image by creator tashatuvango from AdobeStock]

7 Best Practices for Credit Reporting and Disputes During COVID-19

6 May 2020

Referee indicating timeout [Image by creator sixdays from AdobeStock]

Minnesota Order Protects Stimulus Checks and Halts ALL New Garnishments

6 May 2020

Darrin Bird and Stephanie Eidelman [Image by creator  from insideARM]

How Call Center Readiness Differed Around the World: A Conversation With Darrin Bird

5 May 2020

An animated image of a judge facing two lawyers in court [Image by creator cookart from AdobeStock]

ACA v. Mass. AG: Oral Argument Summary, Decision Expected Tomorrow

4 May 2020