Michael is the Chief Content Officer of insideARM.com and insidePatientFinance.com. He is responsible for directing all daily content published by these sites, individual custom content projects, and larger strategic branding & marketing campaigns for insideARM and insidePF clients. He has lectured on a variety of credit & collection industry topics, revenue cycle & medical bad debt trends, as well as online branding, marketing, and social media for business. Before joining insideARM.com, Michael worked for Kaulkin Ginsberg Company (KGC) as a researcher and co-author of the "7th edition of The Kaulkin Report: The Future of Receivables Management." He served for two years as KGC's healthcare receivables analyst. During his tenure at KGC, Michael published extensively and lectured on the intersection of the healthcare industry and the A/R service providers and vendors that support it. Previously, Michael served for nine years as an instructor in the Department of English and as a Communications Specialist in the Department of Accountancy at the University of Illinois at Urbana-Champaign. Michael holds a Master of Arts degree in English from the University of Illinois and a Bachelor of Arts degree in English Literature from the University of Evansville. Michael was born and raised in Wisconsin. He currently lives in Maryland with his partner, Abbie and a four-legged army consisting of two cats, an Italian greyhound, a whippet, and beagle-pit bull mix, and a goldfish named Carl.
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It may not be brain surgery, but U.S. businesses, especially in the accounts receivable management industry, can learn a lot of healthy social media habits by emulating hospitals’ use of common social media platforms like Facebook and Twitter.
On Thursday, March 26th at 2PM Eastern, insidePatientFinance.com will present a complimentary 75-minute webinar for healthcare providers and revenue cycle professionals to learn how UMC gathered the tools, resources, and know-how to bring revenue integrity to life. The free, 75-minute webinar entitled Building a Revenue Integrity Department from Scratch: One Hospital’s Story will feature Allen and Craneware’s Michael Najera as they walk through step-by-step the process of how UMC built a Revenue Integrity Department into a revenue cycle powerhouse that generates millions of dollars each year.
insideARM.com published a new blog on Forbes.com today entitled The ‘Dogtor’ Will See You Now: Creative Solutions to Consumer-Driven Healthcare Challenges. In it chief content officer Michael Klozotsky argues that as healthcare provider organizations work to more effectively manage the revenue cycle and at the same time compete for patients’ wallet share in order to get paid, they must think outside the box for ways to win “customer loyalty” and become providers of choice, even in an industry like healthcare that seems to be driven by necessity rather than consumer preference.
According to a breaking news report on insidePatientFinance.com, the U.S. Department of Health and Human Services last night released the long-delayed omnibus regulations package that contains wide-ranging changes related to healthcare information security, compliance, jurisdiction, and enforcement.
Join insidePatientFinance.com and Capio Partners on February 14, 2013, for a free, live webinar–Healthcare Debt Sales: Tips to Boost Revenue and Effectively Manage Patient Relationships– that’s packed with practical advice and expert insights from a medical debt purchasing exec and a former hospital executive director involved with selling delinquent patient A/R . Bring your toughest questions for the panel of experts, including former the former Executive Director at Cleveland Clinic, to answer.
At a field hearing later today (10AM PST) in Seattle, Wash., the Consumer Financial Protection Bureau will release its final rule defining “larger market participants” in consumer debt collection. Under the Dodd-Frank Wall Street Reform and Consumer Protection Act, “The Bureau has the authority to supervise nonbank covered persons of all sizes in the residential mortgage, private [...]
The public hearing on U.S. Treasury Department’s Internal Revenue Service regulations limiting how not-for-profit hospitals can collect debts from its patients has been postponed to Dec. 5. The hearing will cover proposed rules that clarify IRS regulations regarding how a hospital manages its financial assistance policy (FAP) and emergency medical care policy, and how it collects [...]
Earlier this year Kai Ryssdal of Marketplace, a radio program produced by American Public Media, talked to economist Stephen Dubner (famous for the best selling book, Freakonomics) about the retail customer service experience. The main takeaway from their conversation was that providing better customer service was good for business. This short interview got me thinking: how might [...]
It’s no secret that the debt collection industry gets a lot of attention from countless places–consumers, legislators, regulators, attorneys, and the mainstream media (just to name a few). Unfortunately, much of that interest in the ARM industry isn’t exactly the kind of warm and fuzzy consideration that collection agencies want, nor of a variety that makes their current or potential creditor clients all too overjoyed.
So how can collection agencies get noticed in the right way, in a manner that will strengthen their own brand reputations and those of their clients?
insideARM.com published a story this morning on its Forbes.com blog–The Business of Receivables–regarding the announcement of a patent issued by the United States Patent and Trademark Office to TriCap Technology Group. TriCap owns the open market debt portfolio exchange platform, ARxChange.
The new patent (# 8234209) has material implications for the U.S. debt markets as a whole, and specifically for any ARM company that buys delinquent debt or services purchased delinquent accounts.