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Over my career, I’ve witnessed several macroeconomic events that have shaped the debt collection industry. Yet none has been as unique as the COVID-19 pandemic, which has left millions of consumers struggling either from the virus or loss of income, overwhelmingly through no fault of their own.
The perception of many is that we’ve turned a corner on the pandemic, but the reality is not so simple. Even as more people go back to work, many have taken on additional debt to deal with life’s necessities. The good news is collectors have a new choice when it comes to intuitive, non-invasive digital technology that blends innovation with empathy.
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