Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

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CFPB Regulatory Agenda Marks Final Debt Collection Rule for 2020...And the Clock is Ticking to Avoid CRA Nullification

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Electronic Patient Communications in the Wake of HIPAA: The Ban Has Lifted

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Mass. AG Enters $4M Settlement with PRA for Allegedly Violating Consumer Protection Laws

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A Push for FDCPA Amendments: Four Bills Introduced to Amend Different Provisions of the Statute

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Second Circuit Double-Hitter: Neither "$0.00" Nor "N/A" in Debt Itemization Confuses Consumers about Static Debts

6 November 2019

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The State of Collections: TransUnion and Aite Group Release Report, Outline Challenges and Present Optimistic Future

5 November 2019

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Online Debt Negotiation Tools: Reduce My Compliance Risk and Make More Money? Sign Me Up!

4 November 2019

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No, Sending Information to Your Mail Vendor is Not Third-Party Disclosure, Says M.D. Fla.

31 October 2019

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New Calif. Law Removes Attorney Exemption from Rosenthal Act "Debt Collector" Definition

31 October 2019

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Key Ruling in Multi-Account Debt Collection TCPA Case—Revocation on One Account Does Not Revoke Consent for Calls on Another Account

30 October 2019

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"Balance Due As Of" Does Not Imply Balance Will Increase, According to E.D. Pa.

29 October 2019

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Commercial Collections: Is the Collector or Letter Series Bringing in the Money? Or is it Both?

28 October 2019

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How to Use Email and Text for Collections Without Getting Burned (Part 2)

28 October 2019

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How to Use Email and Text for Collections Without Getting Burned (Part 1)

22 October 2019

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CFPB’s Proposed Debt Collection Rule: Perspectives from the Comment Period

17 October 2019

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Argument Day is Here: U.S. Supreme Court Reviews Whether Discovery Rule Applies to FDCPA Claims

16 October 2019