Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

See all Topics

Data Privacy and Security: What’s Next for Debt Collectors?

10 October 2019


CFPB's Semi-Annual Report Contains Some, But Not Much, Information About Debt Collection

10 October 2019


What Are Accounts Uncollectible?

9 October 2019


Big TCPA Win For Debt Collector—Court Refuses to Certify TCPA Case Against Debt Collector Allegedly Calling Wrong Numbers Because Data Lies and So Do People

8 October 2019


CFPB Proposes Debt Collection Rule that Congress Rejected [Podcast]

3 October 2019

AdobeStock--DOC RABE Media--recommendation

NYC Report Proposes Requiring Debt Collectors to Provide Better Services for Consumers with Limited English Proficiency

3 October 2019


Court Trebles TCPA Damages Against Debt Collector for Using Skip-Traced Numbers, Awards ~$300k

2 October 2019


Digitize your Collections: Where's the Value in All of This New Technology?

2 October 2019

CFPB Logo - Square

CFPB Announces Additions to Executive Team

1 October 2019


In-Depth Discussion of Hot Topics from House Fin. Servs. Committee Debt Collection Hearing

30 September 2019


Lively Debt Collection Debate Likely in House Fin. Servs. Committee Hearing Tomorrow

25 September 2019


N.D. Ill. Calls Out Plaintiffs’ Counsel’s Scheme of Faxing Credit Report Disputes to Obscure Number

24 September 2019

AdobeStock--Sergey Nivens--comments-opinion-voice-speak

Consumer Relations Consortium Submits Comment to CFPB's NPRM for Debt Collection

19 September 2019


Credit Reporting is Front and Center in CFPB’s Supervisory Highlights; Debt Collection Referenced

18 September 2019


California Debt Collector Hit With $267 Million TCPA Judgment After Jury Verdict

12 September 2019


Libel Case Against Lemberg Law for Website Statements Will Continue; Court Denies Motion to Dismiss

11 September 2019


The CFPB’s Proposed Debt Collection Rules—What They Mean for Financial Institutions That Outsource to Collection Vendors

10 September 2019


Court Awards Attorney Fees to Debt Collector, Finds Plaintiff Filed FDCPA Case in Bad Faith

4 September 2019


CFPB Settles with Asset Recovery Associates Over Alleged Litigation, Credit Reporting, and Arrest Threats

29 August 2019


ConServe Holds School Supply Drive

27 August 2019