Editor's Note: This article previously appeared on the Ontario Systems Blog and is republished here with permission.
Of any year in recent memory, 2020 has been the most turbulent and unsettling. COVID-19, civil unrest, and natural disasters are taking a heavy toll emotionally and financially.
For third-party collectors, showing empathy for consumers is a moral and business imperative. So is communicating compliantly to protect their rights. But the compliance piece is becoming more of a challenge. Between the current state of affairs in the U.S. and the forthcoming release of the final Consumer Financial Protection Bureau (CFPB) rules, it’s worth revisiting how and when you communicate with consumers.
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