This video is part of the iA Think Differently series. Written by or recorded with members of the iA Innovation Council, the series showcases thought leadership in analytics, communications, payments, and compliance technology for the accounts receivable management industry.
Today I'm talking with Bryan Houston, Managing Partner of Intelitech, a consulting firm to the collection industry with a deep history in scoring, which now provides a range of analytics services and solutions. They like to say that they add science to the art of collections. Bryan told me he's seen over and over that those organizations that were already experienced in pivoting before the pandemic are clearly fairing much better now than those that weren't. What's in store for Intelitech? Houston shared, "...as some of the dust is settled, not that we know what tomorrow will bring, it has reminded us as an organization that we don't want to be where we were yesterday... We want to be where we're going. And the longer this goes on the clearer it has become that where we're going is not where we were."
[Editor's note: If you are interested in topics like strategy, testing and scenario planning, you should not miss insideARM's next conference, iA Strategy & Tech - a completely virtual event - July 21-23. It's a masterclass in collections strategy.]
The iA Innovation Council is a collaborative working group of product, tech, strategy, and operations thought leaders at the forefront of analytics, communications, payments, and compliance technology. Group members meet in person (and lately, virtually) several times each year to engage in substantive dialogue and whiteboard sessions with the creative thinkers behind the latest innovations for the industry, the regulators who audit and establish guardrails for new technology, and educators, entrepreneurs and innovators from outside the industry who inspire different thinking.
2020 members include:
Absolute Resolutions Corp.
AllianceOne Receivables Management
Capital Collection Management
Crown Asset Management
Enhanced Recovery Company
Healthcare Revenue Recovery Group
NCB Management Services
Phillips & Cohen
Professional Finance Company
Radius Global Solutions
Spring Oaks Capital
State Collection Service
The CMI Group