Apollo Enterprise Solutions, Inc. has launched Release 2.0 of its TRUEContact™ product, a key module in its TRUE™ system. This release makes TRUE™ the first ever total self-service account management system for banks and other financial enterprises. TRUEContact™ uses Apollo’s patented intelligent decisioning engine to automatically create optimum debt collection campaigns; select optimum channels from among web, mobile, live operator, IVR, and other communication channels; and generate targeted content, all based on the customers’ current profile and past behavior. The latest TRUEContact™ release expands the contact and portfolio segmentation options of the TRUE™ system, enhances the decision-driven channels selection, provides additional partners integration, and adds more campaign strategies.
“We are happy to deliver to the financial community the first ever total self-service system for account management,” stated Joseph S. Konowiecki, Apollo’s Chairman and Chief Executive Officer. Konowiecki further stated, “The TRUE™ system can now deliver to banks and other financial institutions a complete 360 degree view of their customers’ accounts throughout their lifecycle. This enables our clients to enhance the customer experience while increasing revenues and drastically reducing operating costs.”
Apollo Enterprise Solutions, Inc. has developed the patented TRUE™ system, the first ever complete self-service account management system for banks and other financial enterprises. The TRUE™ system enhances the customer experience; increases revenues; reduces operating costs, account attrition rates, and roll rates; minimizes charge-offs: and increases total collections and recoveries. TRUE™ system’s software modules are highly secure, hosted Software-as-a- Service (SaaS) applications that smoothly integrate into IBM and non-IBM mainframe environments and into a wide range of systems of record including FICO’s Debt Manager and TSYS. Most importantly, the system enables customers to self-serve via the web, mobile, IVR and other communication channels.