Our August 29 Ask the Attorney webinar kicked off with a question about proper voicemail practices for debt collectors: Essentially, can you call and not leave a message when caller ID info is exposed?
John Rossman, shareholder and chair of the Creditors’ Remedies Practice Group at Moss & Barnett, explained that the answer depends on the jurisdiction from which a collector is calling. He and Don Maurice, partner at Maurice & Needleman P.C., cited recent “bad cases” in which collectors got the voicemail problem wrong and paid for it in court.
Listen to them answer the question in a brief clip from the webinar:
Can you call and not leave a message?
(If you do not see the audio player above, listen to the clip at http://www.insidearm.com/wp-content/uploads/2013-08-29-ask-the-attorney-clip.mp3.
You can read all about our attorneys’ answers to the industry’s most pressing compliance questions in To the Point – Voicemails and Foti. We’ve condensed the questions asked at our August Ask the Attorney Webinar into a user-friendly, five-part guide.
This report takes an in-depth look at the confusion in the debt collection industry surrounding voicemail messages (Which is safer, Foti or Zortman?). Our expert attorneys also address state-specific questions for collection, the latest news in robo-dialing and much more!
We’ve also included two appendixes with the full text of key court cases and regulations cited by our attorneys during the webinar.