Newsletter Archive Version
Essential headlines, new reports, and best practices from insideARM.com. Is this email not displaying correctly? View it in your browser.

ARM Insider - The Debt Industry's Most-Trusted Daily

California Assemblywoman Explores Creation of State-Level CFPB in Press Conference with Cordray

On March 27, 2019, California Assemblywoman Monique Limon (D-Santa Barbara) stated that she plans on introducing legislation that would create a state-level version of the Consumer Financial Protection Bureau (CFPB). In a press conference, Limón argues that the goal of strengthening consumer protection can be attained by creating a new state agency—which is being dubbed the “mini CFPB”—or by increasing the budget for California’s Department of Business Oversight.

Read the Whole Story »

ADVERTISEMENT
 

Using Gamification to Improve Collection Center Performance

Collections-focused call centers are winning with gamification - through increased revenues from higher recovery rates, improved compliance, faster employee onboarding by making training more fun and effective, and improved employee retention. But the process isn’t all fun and games. Gamification programs need to be driven by business goals and backed by accurate, objective data and metrics.


In this new, free whitepaper from Noble Systems, find out how organizations have used gamification in collection centers and learn all about best practices for improving agent performance. Get the whitepaper here.

ADVERTISEMENT


ADVERTISEMENT

Yet Another Court Holds Dialing Automatically from a List Constitutes ATDS Usage

Not long ago it looked like the TCPA was headed for the dustbin of history. Courts were lining up behind a statutory approach to the TCPA—finding that the FCC’s earlier rulings expanding the statute were defunct—which meant that the TCPA would not apply unless numbers were randomly or sequentially dialed. RIP TCPA, and good riddance.

Read the Whole Story »


ADVERTISEMENT

Collections: Increasing RPCs with Authoritative Data Intelligence

8 May 2019 at 01:30 p.m.

Attend this informative webinar to learn how collections organizations are leveraging new technologies and innovations in identity intelligence to optimize their outbound dialing operations, improving right party contact rates and revenue per dial while decreasing their operational costs.

Event Details »


Keep Up With Us

Friend on Facebook Facebook
Follow on Twitter Twitter
Join us on LinkedIn LinkedIn
To continue receiving email newsletters from insideARM, please add editor@insidearm.com to your address book and/or safe list. All content and articles copyright © by insideARM. All rights reserved. You can review insideARM's privacy policy here. To stop receiving email newsletters from insideARM, please click here. Want to suggest a story? Email editor@insidearm.com

Want to be promoted in our publications? See our marketing options.

Our mailing address is:
6110 Executive Blvd., Suite 1040 I Rockville, MD 20852