Attend this informative webinar to learn how collections organizations are leveraging new technologies and innovations in identity intelligence to optimize their outbound dialing operations, improving right party contact rates and revenue per dial while decreasing their operational costs.
Collections organizations face increased difficulties in contacting their customers due to inaccurate or incomplete contact data, call blocking, spam-mislabeling, and the lack of consumer trust in answering phone calls. Attend this informative webinar to learn how collections organizations are leveraging new technologies and innovations in identity intelligence to optimize their outbound dialing operations, improving right party contact rates and revenue per dial while decreasing their operational costs.
OBJECTIVES:
Speakers:
Mitchell Young
Director, Identity Solutions @Neustar, Inc.
Mitchell Young is an Executive Director of Identity Risk Solutions at Neustar, where he oversees the Collections, Utilities, Tech/Internet, Call Center and Data verticals. Mitchell has been at Neustar for 15 years helping companies leverage real-time identity data and analytic insights to improve operational efficiencies and manage risk and compliance. Prior to joining Neustar, Mitchell was the Senior Director of Risk at TARGUSInfo, which was acquired by Neustar in 2011, where he helped develop several markets. Mitchell has an undergraduate degree from Penn State and an MBA from New York University.
Matt Wolk
Senior Director,
Fraud, Risk and Compliance
Matt Wolk is a Senior Director on Neustar’s Fraud, Risk and Compliance team. He is a 21-year veteran of call center analysis and operations specializing in the outsourcing of collections and risk to improve revenue performance for both clients and vendors.