Mail and telephone collection? Customers are increasingly unlikely to respond. Right-party contact rates? Declining – and making even the best dialer technology and strategies ineffective. Email and SMS have both been around for at least 10 years or more. So, why haven’t collectors meaningfully adopted these complementary channels within their overall contact strategy?
For many agencies and lenders, three consistent roadblocks are responsible. Are these challenges preventing your organization from evolving?
In this whitepaper from Katabat, you’ll learn how to sidestep these roadblocks to quickly implement a digital solution that improves collections and recovery with a better customer experience, all while reducing costs and compliance risk.