What it Takes to Get a Green Checkmark Displayed With Your Call: Understanding Termination

Rebekah Johnson, CEO, and Anis Jaffer, Chief Product Officer of Numeracle host a live Q&A podcast series covering all things related to call center communications, including call delivery, STIR/SHAKEN, caller ID technology, TRACED Act, brand identity, and more. In the episode below (transcript edited by insideARM; listen to the full episode here), Rebekah and Anis have the second part of their discussion about what it takes to authenticate and achieve the elusive "green checkmark" on the end subscriber’s device. Read the first part here.

Let’s start with a recap of the origination side as it relates to authentication.

Rebekah Johnson: First and foremost, the originating service provider must establish a local policy for how they will attest to the authenticity of the calls originating on their network. This will be achieved through policy and procedures with the help of identity management tools if needed. The indicator in SHAKEN that relays this authenticity is through the Attest Claim, which can be one of the following three values: A, B, or C, as defined in the ATIS Standard.