Little did the Federal Communications Commissions (FCC) know that when they signed the First Order of the Telephone Robocall Abuse Criminal Enforcement and Deterrence (TRACED) Act in late 2019, a global pandemic would follow suit and affect the way the world would soon depend on the communications channel so heavily. With this dependency came an open window for bad actors in the ecosystem to take advantage of the opportunity to scam consumers.
Mistrust in the industry has grown rapidly, with many legitimate and critical calls going unanswered. The FCC’s timing could not have been more perfect in presenting the mandates included in the TRACED Act to create a framework to identify authenticated callers and reduce the amount of fraudulent and spam phone calls in the caller ecosystem. The Act put forth a framework designed to authenticate the identity of callers to keep these scammers out, along with a deadline to ensure that the implementation was to be prioritized.
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