Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
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How Will Arrests in Mumbai IRS Tax Collection Scam Affect Legitimate IRS Collection Contract?
10 October 2016
Why Debt Collectors Should Take Notice of IBM’s Acquisition of Promontory
3 October 2016
Keeping up with State Licensing and Enforcement Activity is Becoming a Full-Time Job For Collection Agencies
13 September 2016
Stellar Recovery Secures Milestone Victory in TCPA Case
12 September 2016
Tim Bauer on the Making of a “Must-Attend” ARM Industry Conference
1 September 2016
Coast Professional, Inc. Ranks as a Fastest Growing Company in America Five Years in a Row
29 August 2016
Small Business Representative Shares Her Thoughts About Yesterday’s Debt Collection SBREFA Hearing
26 August 2016
CFPB Debt Collection Proposals Would Create Problematic New Substantiation Standard
25 August 2016
The “Least Sophisticated Debtor” Is Getting More Sophisticated, And Has An Improved Memory Too
22 August 2016
FDCPA Safe Harbor Buried within CFPB Mortgage Rules
11 August 2016
Phillips & Cohen Associates to provide Mortgage Administration Services
8 August 2016
New Name, New Logo, the Same Standard for Quality
1 August 2016
UPDATE: Location and Agenda Announced for CFPB Sacramento Debt Collection Hearing
26 July 2016
insideARM Innovates Again, With "One of the Most Productive Events in the History of the ARM Industry"
25 July 2016
More Commercial Collection Agencies Collecting Younger Debts as Clients’ Ancillary AR Departments
13 July 2016
Indian Call Center Seeks New Collections Partner
11 July 2016
Empereon-Constar Launches New Call Center of Excellence In Alvin, Texas, Adds 500 Jobs
13 June 2016
China’s Non-Performing Loans Revisited
6 June 2016
Alorica to Acquire EGS to Provide Exponentially More Scalable Customer Experience Solutions on a Global Scale for the World's Leading Brands
2 June 2016
Call For Presentations: First Party Outsourcing Summit, October 17-19, 2016
7 April 2016