Get Your Collections Calls Answered: 3 Key Takeaways from TransUnion’s State of Customer Outreach

Why isn’t anyone answering the phone?

This has been the central challenge in collections & recovery for what seems like forever, and lately, the answer seems like a simple one: they just don’t want to.

But that’s not necessarily true. People will answer the phone, just not when they don’t know who is on the other line. Dealing with an annoying robocall on the other end isn’t the only risk a consumer takes when they answer a call from an unknown number. Consumers are losing money to phone scams at record rates, which means answering an unknown number is a dangerous proposition.