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Erin Kerr [Image by creator  from ]

Erin Kerr

Content Director, Collections & Recovery at The iA Institute

iA circle logo [Image by creator insideARM from ]

The iA Institute

Posts Authored 23

A 1040 tax form, a check from the United States Treasury, and a $100 bill [Image by creator pixelrobot from AdobeStock]

3 Key Ways to Prepare for Tax Season Now

A hand writes compliance-related words on a whiteboard [Image by creator xdfolio from Pixabay]

3 Ways to Prepare for Ramped-up FCRA Scrutiny

Person with pen making a checkmark in a box [Image by creator peshkova from AdobeStock]

A Guide to Building a Robust Vendor Management Program in Collections

Person with pen making a checkmark in a box [Image by creator peshkova from AdobeStock]

4 Vendor Management Best Practices for Collections and Recovery

4 Businesspeople in a thinking pose, each with a question mark floating above their head [Image by creator metamorworks from AdobeStock]

Debunking Three Compliance Myths Regarding Texting in Collections & Recovery

Side of a modern high rise office building that says BANK on the side [Image by creator styleuneed from AdobeStock]

NY DFS to Focus on Equitable Access to Banking, Innovation

A person pushing a button on a laptop that appears to have illustrated white envelopes jumping out of it [Image by creator ra2 studio from AdobeStock]

3 Compliance Myths about Email for Digital Debt Collections/Recovery

 [Image by creator James Steidl from AdobeStock]

CFPB Releases Report about Credit Bureau Complaint Responses

 [Image by creator James Steidl from AdobeStock]

CA DFPI provides assurance of no action to applicants (with one important caveat)

Image of a map of the United States [Image by creator OliviaLowryCook from AdobeStock]

Federal Student Loan Repayment Paused Additional 90 Days

A judge's gavel sitting on a pile of cash [Image by creator Pakhnyushchyy from AdobeStock]

LendUp Agrees to Halt Making New Loans to Resolve CFPB Lawsuit

California state flag [Image by creator Oleksii from AdobeStock]

REMINDER: California DFPI Collector License Applications Due by December 31, 2021

 [Image by creator danijelala from AdobeStock]

CFPB Releases A Reg F Consumer FAQ

 [Image by creator blvdone from AdobeStock]

Consumer Sentiment Towards Financial Futures Positive: Encore Capital Group's Economic Freedom Study

Five young people lined up against a wall, looking at their cell phones [Image by creator akhenatonimages from AdobeStock]

FTC Releases Do Not Call Registry Data Book

 [Image by creator kentoh from AdobeStock]

What to Expect: Day 1 of Regulation F

 [Image by creator James Steidl from AdobeStock]

Hunstein: Court Sets Date for en banc Hearing; Limits Briefs to Standing

A blackboard with x's and o's depicting a football play [Image by creator yeyen from AdobeStock]

Consent vs. Preference in Reg F - Don't Confuse Them

A person holding a mobile phone that appears to have illustrated white charts, graphs, and dollar signs popping out of it [Image by creator ra2 studio from AdobeStock]

Three Questions Everyone Should Ask about Omnichannel Solutions for Collections

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Think Differently: How (and why) You Should Integrate Debt Sales into your Strategy

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  • Featured Resources

    Whitepaper cover text Seven "Must-Have" Collection Capabilities for 2023 and Why [Image by creator  from ]

    Seven “MUST-HAVE” Collection Software Capabilities for 2023

    Text Charting the Course and Steering Toward Success: The Collections Industry in 2022 Prepared by Aite Novartica November 2022 [Image by creator  from ]

    Charting the Course and Steering Toward Success: The Collections Industry in 2022

    Graphic cover with text 2022 Understanding the Modern Consumer Survey Results with TCN logo and graphic of laptop, stars, clouds, email symbol. [Image by creator  from ]

    2022 Survey Report: Explore and Understand the Modern Consumer’s Expectations

    Graphic of video title Working Smarter Not Harder - Reduce Effort, Uphold Compliance, and Increase Revenue [Image by creator  from ]

    How Credit Service Company Used Business Intelligence to Increase Revenue without Increasing Effort

    Allsec Technologies Whitepaper cover Empathy: The Soul of the Modern Debt Collection Process with a photo of a man and woman shaking hands [Image by creator  from ]

    How an Empathy-First Strategy Can Improve Your KPIs

    Insight Guide titled 10 Steps to Drive More Profitable Collections Operations [Image by creator  from ]

    10 Steps to Drive More Profitable Collections Operations

    Whitepaper cover text A digital debt collection future: Maximizing collections and staying compliant with an image of a hand holding a cell phone [Image by creator  from ]

    A digital debt collection future: Maximizing collections and staying compliant

    See all featured resources...

    Webinars

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    Upcoming

    Work Smarter Not Harder- Streamline Your Audit Process

    28 February 2023 at 02:00 p.m.

    How to Launch an Omnichannel Collection Strategy [Image by creator Neustar from insideARM]

    How to Launch an Omnichannel Collection Strategy

    Breaking Down the CFPB's Opinion on Convenience Fees [Image by creator Editor from insideARM]

    Breaking Down the CFPB's Opinion on Convenience Fees

    Overcoming Communication Barriers to Reach Your Accounts [Image by creator Editor from insideARM]

    Overcoming Communication Barriers to Reach Your Accounts

    How to Automate Legal Processes to Shrink Regulatory Risk & Increase Recoveries [Image by creator Editor from insideARM]

    How to Automate Legal Processes to Shrink Regulatory Risk & Increase Recoveries

    The Vendor Management Masterclass III [Image by creator Editor from insideARM]

    The Vendor Management Masterclass III

    Vendor Management Masterclass: Managing Your Vendors [Image by creator Editor from insideARM]

    The Vendor Management Masterclass II

    The Vendor Management Masterclass I [Image by creator Editor from insideARM]

    The Vendor Management Masterclass I

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