How to Use Email and Text for Collections Without Getting Burned (Part 2)

Editor's Note: This article previously appeared on the Ontario Systems Blog and is republished here with permission.

If you read part 1 of this two-part blog series you might have found some of our comments surprising. Perhaps you left with more questions than you’d had going in. Or you wonder how in the world communicating compliantly via email and text—consistently, day in and day out—is even possible.

I understand completely. There’s no shortage of legal requirements and practical issues to wade through, and there’s a lot riding on your communication practices.

Let’s dive straight into it.