Call Blocking/Labeling: Big Impact, But Little Understanding

Despite being deeply embedded in collections and strategies for many years, it wasn’t until I heard Rebekah Johnson, CEO of Numeracle, at last November’s insideARM Innovation Council meeting that I started to realize what a major impact call blocking and labeling will have on our industry. Fast forward six months. I’m not an alarmist, but I’m more concerned than ever.

Here’s the quick rundown:

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