NCO Group and APAC Win Customer Service Technology Award

Expert Global Solutions (EGS), a global leader in the Business Process Outsourcing (BPO) industry, announced today that two of its subsidiary companies, APAC Customer Services and NCO Financial Systems, were presented with a Stevie(R) Award in the Best Use of Technology in Customer Service in the seventh annual Stevie Awards for Sales & Customer Service. The Company was recognized for excellence based upon its credit card transaction processing platform. The award-winning solution, called ePayments, is a proprietary tool that enables credit card processing via a BPaaS (Business Process as a Service) solution to transact payments electronically. EGS currently provides ePayment services to over 200 clients in several industries.

At its core, EGS’ ePayments solution offers clients a secure internet payment option, providing around-the-clock customer convenience, seven days a week, 365 days a year. With competitive transactional costs, the secure ePayment solution accepts payments through a combination of customized customer interfaces, which are designed to accept data from any type of payment instrument or data capture option. Furthermore, the solution is designed as a multi-channel, customer-centric experience, whereby customers have the capability to provide payments through a mobile application, integrated IVR, website or live customer service agent.

Commenting on the award, Jack Jones, Executive Vice President and Chief Operating Officer, stated, “We are very pleased to be recognized by the Stevie Awards for the second year in a row. The ePayment solution is a testament to our strategy to provide clients with a full range of solutions to drive efficiency, growth and customer satisfaction. With the ever-increasing demand for fully integrated BPO solutions across all customer touchpoints and purchasing options, the ePayment platform provides another key solution to meet these client requirements. We appreciate this award and continue to take great pride in the clients we serve, the industry-leading solutions we develop, and our employees who ensure our clients’ success.”