Addressing errors and other mistakes are a part of doing business in any industry. But for debt collection agencies and other ARM firms, which are the frequent targets of consumer lawsuits, errors can be extremely costly and even elevated to a full crisis if the error is large enough in scope.
In the latest episode of ARM legal podcast The Debt Collection Drill, Moss & Barnett attorneys John Rossman and Mike Poncin offer crisis response strategies for collection agencies facing batch letter errors, inquiries from the media, and employee misconduct.
Listen to the 13-minute podcast below:
Debt Collection Drill: Error and Crisis Response