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Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

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CFPB Bites of the Month - 2023 Annual Review - Debt Collection

22 February 2024
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Modernize Your Skip Tracing Strategy [sponsored]

14 February 2024
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Florida Bankruptcy Court Sanctions Debt Buyer for Seeking to Collect Debt that Consumer Failed to Schedule in Bankruptcy Case

12 February 2024
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CO and NY Enact Laws to Prevent Reporting of Medical Debt to Credit Bureaus

2 January 2024
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Minnesota Amends Health Care Provision in Extensive New Law that Affects Debt Collection

12 December 2023
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CRC to NYC DCWP: Proposed Rule Misses the Mark, is Unclear, and Will Harm Consumers

5 December 2023
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5 Steps for Effective Debt Collection Data Analysis

14 November 2023
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Top KPIs for Your Recovery Operations

8 November 2023
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For Effective Digital Collections, Channel Your Inner Digital Marketer

30 October 2023
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[Video] Three Keys to Building a Collections Technology Roadmap

26 October 2023
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NYC Proposes Amendments to Debt Collection Rules; Comments Due by Nov 29th

19 October 2023
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CFPB’s Summer Edition of Supervisory Highlights Focuses on Auto Lending/Servicing and Debt Collection Practices

8 August 2023
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You Don’t Need a Crystal Ball to Predict Industry Volume Trends

1 August 2023
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Nevada Expands Collection Agency Licensing Requirements

5 July 2023
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How to Build Trusted Creditor-Collector Relationships (and Better Market Your Agency)

18 May 2023
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CA DFPI announces new Debt Collection Advisory Committee

3 May 2023
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Credit Counseling - The Untapped Resource that Can Strengthen Consumers’ Finances While Improving Recovery Rates, Employee Morale, and Corporate Reputation

25 April 2023
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Pennsylvania Appellate Court Rejects Claim That Dunning Letter Sent Post-Expiration of The Statute of Limitations Violated Law

24 April 2023
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Sending Docs After the Validation Period Expires? One Court Says, No

19 April 2023
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Sixth Circuit Affirms Summary Judgment Finding Defendant Not a “Debt Collector” Under the FDCPA Where Account Was Not in Default When Transferred

11 April 2023

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