The Consumer Financial Protection Bureau (CFPB) said Monday that it is now accepting complaints from consumers detailing issues with credit reporting.

It is the latest consumer financial product to be added to the CFPB’s Consumer Response complaint systems. Consumer Response began with credit card complaints in July of 2011, and as time passed, the agency added complaints about mortgages, bank accounts and services, private student loans, vehicle, and other consumer loans.

“Credit reporting touches the financial lives of nearly each and every American,” the CFPB wrote on its blog. “Credit reports affect whether or not you are able to get a credit card, a home loan, an auto loan, or a student loan, the ability to rent an apartment or get hired, and even tasks as simple as getting a cell phone or electricity for your home. It also can affect how affordable or expensive those things are for you.”

The types of individual complaints the agency said it could help with include:

  • Incorrect information on a credit report

  • A consumer reporting agency’s investigation

  • Improper use of a credit report,

  • Being unable to get a copy of a credit score or file, and

  • Problems with credit monitoring or identify protection services.


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