Every healthcare provider should consider an effective charge description manager (CDM) maintenance program near the top of the list of ways to increase revenue, but as UMC Health System in Lubbock, Texas, found, you not only need the right tools, but also the right corporate cultural climate to make it work.

UMC turned to Craneware for the tools to seek out and find untapped revenue opportunities within CDM. The challenge was getting staff — all staff — to take full advantage of these tools.

Once the tools were in place and staff was engaged, gross revenue grew by 125 percent. UMC found that the new CDM maintenance technology and procedures worked so well that even clinical staff have been instrumental in helping to identify charges that had previously been missed.

Download this case study to learn:

  • How automated solutions can measurably decrease charge errors, increasing accuracy and compliance, and create an audit trail that will serve as the backbone of denials management.
  • Why you can never automate human interaction, but without it, your implementation is guaranteed to fail. Automated systems only work if people use them, and this white paper contains strategies and approaches for constructively engaging all departments, backoffice and clinical.
  • Where to find that low-hanging revenue fruit by prioritizing your CDM maintenance program so that your efforts focus on the areas of highest risk and highest return.

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