Promoted to Collection Manager…What Now?

  • Email
  • Print
  • Printing Articles

    1. Click here to print!
    2. ...or print directly from your browser by choosing File > Print... from the menu or by pressing [Ctrl + P]. Our printer-friendly stylesheet will make sure extraneous website stuff isn't printed.
    3. You're done!

    Close this message.

  • Comments
  • RSS

Dave Rudd

Reflect for a few moments on the day you received your promotion to Collection Manager. How did you feel? What thoughts and feelings were running through your mind?

I’m certain you were excited to prove to your bosses and fellow employees that you were indeed the right choice to lead the team. You most likely had many new ideas to try with your collection staff in an effort to increase morale, teamwork and collections. Perhaps you were even slightly nervous, wondering how you would accomplish all that needed to be done.

I remember the day I was first promoted to a management position. I was scared, nervous and excited.  Frankly, I made numerous mistakes in the early days. I would like to think I’m a better manager today, BUT I am still learning and attempting to improve my management skills. Fortunately, I’ve had the opportunity to work side-by-side with great managers and business owners and have learned much from them.

Whether you are a new Collection Manager or have been in the position for some time, below are three tips for success.

First, fully understand the expectations your managers and agency owners have for you. Learn your duties and then set goals and establish milestones to ensure that you and your team are on track to accomplish those goals.

Second, be fully engaged with your team members. Get to know them and understand the frustrations and successes of their jobs. It is easy to become overwhelmed with new responsibilities, BUT don’t forget to spend time with your team. They need to know you care about their needs and concerns.

I have a good friend who works in a call center. Recently she told me the call center and her team were going “downhill.” I asked why she thought this was happening. Her response was interesting. She said that in the past when the call queue was backed up the managers would run to an open desk and answer calls to help. Now, my friend said, when the queue backs up, the managers just come out of their offices and yell. Then they go back into their offices and surf the web. In my friend’s call center, instead of camaraderie and teamwork there is a lack of trust and barriers between management and the people answering the phones. Being fully engaged with your team will improve communication and build trust.

Third, KNOW the products/technologies and services you use on a daily basis. As a new Collection Manager, you are asked to not only manage your team, you are expected to use certain technologies that will help you succeed. These technologies were probably put in place before you were hired, so if you need training, ask for it! You should fully understand how to use each technology and how they work together. You need to know the feature sets and then analyze how these features can help you succeed. Your technology vendors are a partner to your success.

Zig Ziglar said, “You will get all you want in life if you help enough other people get what they want.” I have found this statement to be true over and over again. Sure, set your own success goals, but THEN start working with others and help them to achieve their goals. You will quickly find that their success equals your success.

Dave Rudd is DialerFan, a champion of the collection industry, focused on improving collection capabilities through technology and political action. He energetically participates in lobbying efforts for the industry through donations, writing letters, making phone calls, participating in seminars and attending events in Washington D.C., including the most recent ACA International Fly-In. Well acquainted with debt collection, Dave spent two years debt collecting before joining IAT in 1990. He has held a variety of positions at IAT — a provider of collection-specific dialing technology — including President/CEO and most recently Senior VP of Finance & Administration.

  • Email
  • Print
  • Printing Articles

    1. Click here to print!
    2. ...or print directly from your browser by choosing File > Print... from the menu or by pressing [Ctrl + P]. Our printer-friendly stylesheet will make sure extraneous website stuff isn't printed.
    3. You're done!

    Close this message.

  • Comments
  • RSS

Posted in Collection Technology, Debt Collection, DialerFan | Brought to you by IAT, Dialers, Opinion .

×
Subscribe to never miss important news and resources from insideARM.com:

Continuing the Discussion

We welcome and encourage readers to comment and engage in substantive exchanges over topics on insideARM.com. Users must always follow our Terms of Use. Also know that your comment will be deleted if you: use profanity, engage in any kind of hate speech, post an incoherent or irrelevant thought, make a point of targeting anyone, or do anything else we find unsavory. Your comment will be posted under your current Display Name, shown below. If you'd like to change your Display Name, you must update it on the My Profile page.

  • avatar tlambuthbrad-aifsengh says:

    .If a person’s friend hasn’t done marriage ceremony photos before, you should think about a specialized wedding photographer.
    You merely have one shot as of this and it’s not necessary to desire to be a guinea this halloween! If a person’s friend Has had wedding photos before, ask to find out them so you know what you can be getting inside bargain.You do not want to finish a very good friendship over poor or even missing snap shots.
    If you’re hiring a reliable photographer, make sure to get to check out his/her portfolio and summarize the details of what you wish.Tell him or her where when the wedding event is and grow sure he’s got directions on the service and reception so you aren’t looking forward to him to arrive! Ask for the equipment he’s got.What when it rains built of the wedding ceremony? Can your dog accommodate this? Does this individual also have video or simply 35 mm images?
    Acquire some references and even call to question the experience these additional couples obtained.Was the marriage photographer specialist and courteous with guests as well as bridal special event? Was the woman too pushy and also obvious inside taking the girl pictures? Did the lady get all of the special photos she guaranteed?
    Ask .If a person’s friend hasn’t done marriage ceremony photos before, you should think about a specialized wedding photographer.

    You merely have one shot as of this and it’s not necessary to desire to be a guinea this halloween! If a person’s friend Has had wedding photos before, ask to find out them so you know what you can be getting inside bargain.You do not want to finish a very good friendship over poor or even missing snap shots.

    If you’re hiring a reliable photographer, make sure to get to check out his/her portfolio and summarize the details of what you wish.Tell him or her where when the wedding event is and grow sure he’s got directions on the service and reception so you aren’t looking forward to him to arrive! Ask for the equipment he’s got.What when it rains built of the wedding ceremony? Can your dog accommodate this? Does this individual also have video or simply 35 mm images?

    Acquire some references and even call to question the experience these additional couples obtained.Was the marriage photographer specialist and courteous with guests as well as bridal special event? Was the woman too pushy and also obvious inside taking the girl pictures? Did the lady get all of the special photos she guaranteed?

    Ask the particular prospective wedding event photographer precisely how he develops his photos (does she or he have their own lab, does he make use of a professional dental lab? ) and the span of time it will likely be before you will enjoy your proofs belonging to the pictures that you might choose a person’s final range.

    TRY to obtain a contract from your wedding digital photographer that puts considerable time in authoring.From a timing of your shots, towards the payment agenda (don’t pay all the fee upfront), you should have a authored agreement if anything moves wrong.

    Think with what it might be like in the event that this photographer fails to fulfill an individual’s end with the bargain and you are unable to get typically the pictures of one’s wedding.Cause you to sure you are aware of the TOTAL cost, whenever deposits and also final installment payments are thanks, what packages you are able to choose, how lots of pictures you’re going to get, and comprehend it all inside the contract.

    Meet and speak with several professional wedding photographers and companies prior to deciding to choose the person you require.Hiring a wedding photographer will not be an impersonal selection.This person will need to care about what you wish and genuinely aim to fulfill ones own expectations.He’ll also connect to the guests as well as the bridal party, so you wish someone which suits your look and preferences.

    Make sure that you understand regardless of if the person you actually meet is definitely the person you will get on the morning of the wedding.If you might be contracting a considerable wedding images business, and you will find other photography fans, you should fulfill the photographer who’ll actually acquire your wedding and reception photographs.

    The price of a wedding event photographer vary widely depending on area in the country where you live as well as prevailing rate for wedding photographers in which will area.

    Price can even depend on how big your wedding party, what you wish in the way of posed along with casual photographs, how a number of photographers will be working on the wedding, and so on.You will probably pay from $1, 000 in order to $20, 000 so make sure to know what you wish and EVERYTHING YOU CAN AFFORD!

    Additionally, you pays off between $20.00 as well as $50.00 with regard to reprints.Regardless of where you survive, you can decide to spend, on average, between 10% plus 20% of the total budget against your pictures.

  • avatar tlambuthbrad-aifsengh says:

    el from the last minute it truly is still possible to build reasonable air fare deals; never assume all seats are filled regarding all travellers, and if traveling on their own or with the help of another person, chances usually are greater that we will see open bike seats still available, they could not get together.A person must be flexible and not restrict yourself to certain dates and times for those who really want an outstanding air ticket deal.Last minimal specials proposed el from the last minute it truly is still possible to build reasonable air fare deals; never assume all seats are filled regarding all travellers, and if traveling on their own or with the help of another person, chances usually are greater that we will see open bike seats still available, they could not get together.A person must be flexible and not restrict yourself to certain dates and times for those who really want an outstanding air ticket deal.Last minimal specials proposed for on-line bookings can be great if you book immediately or travel at a moment’s see.The greater your flexibility very your savings and the better the oxygen fare cope.

    Spring a great time from year to make travel plans for all long awaited summer vacations and day getaways.There are many cheap air travel deals to be found online and out there just waiting your folks and you to find.Why disk drive and spend so much time in your vehicle after you could by now be there good? Timing is everything and then the sooner you know your availability along with pertinent information the earlier you can take full advantage of those great vacation holidays including lodging and air travel deals in your case and your complete family.For anybody who is available meant for travel during the off year or so, there are numerous available options for a large number of popular destinations, most having cheap air travel deals to start! You better progress – hardly any fun using!!

  • avatar tlambuthbrad-aifsengh says:

    e over the Kohls websites via the actual affiliate website the actual hyperlink was positioned on.
    Many individuals prefer to surf at a location and definitely examine goods they are interested on purchasing first of all hand.In cases like this, some good obsessed about Kohl’s website are likewise sold from their retailer, so a possible client could potentially see a store, examine an supplement and get it’s digital counterpart on the web at ones own website.Bare in view that Kohls may not be able you can sell organic the same low fees on products at their own stores simply because what you can get from his or her’s website.Even though some merchants should price match to the websites, its not all do, soe over the Kohls websites via the actual affiliate website the actual hyperlink was positioned on.

    Many individuals prefer to surf at a location and definitely examine goods they are interested on purchasing first of all hand.In cases like this, some good obsessed about Kohl’s website are likewise sold from their retailer, so a possible client could potentially see a store, examine an supplement and get it’s digital counterpart on the web at ones own website.Bare in view that Kohls may not be able you can sell organic the same low fees on products at their own stores simply because what you can get from his or her’s website.Even though some merchants should price match to the websites, its not all do, so never assume you could walk perfectly into a store and they’re going to honor their website fees.In a lot of companies, their web site’s inventory and also pricing building is mastered differently when they may not be incurring the equivalent expenses like a offline outlet can be, so their income could be very different.

    If you are searching for obtaining the discount when shopping at Kohl’s internet site, keep in view discounts may be not stackable, meaning it’s hard to use more the other per order and may not be combine them all with other bargains, coupons, revenue, etc.That is pretty usual place amongst secure password manager stores.Kohl’s coupons can be quite a dollar based upon, meaning you should save the specified dollar amount per order in the event you order absolute is earlier a stipulated amount, or it will be a percent off the purchase once you meet their requirement and even or stipulations.

    Remember which Kohls isn’t really the sole online shop to benefit from promotions via voucher codes and low cost links.Many stores by having a web presence benefit from offering their customers hidden treasures like the ones earlier mentioned they just may not in bare site and will take a touch of searching on your own favorite search engine to learn about your price cut.Whether or perhaps not you will find any offers can be found at the time you can be shopping is choice, the client, to learn about.

  • avatar unschmutzande aJohn says:

    ated on a used cars on sale on-line.However, often the perfect used car and also the cheapest car there are for sale on-line is a few states away which is a bother.
    A fourth strategy for finding a better value used car available for purchase is by looking at a automobile auction and coming up with a bid for a car.Often whenever cars will be repossessed considering money is actually owed with them or there’re seized because of the ated on a used cars on sale on-line.However, often the perfect used car and also the cheapest car there are for sale on-line is a few states away which is a bother.

    A fourth strategy for finding a better value used car available for purchase is by looking at a automobile auction and coming up with a bid for a car.Often whenever cars will be repossessed considering money is actually owed with them or there’re seized because of the government attributable to criminal or even tax evading behavior of your previous operator, they can be bought at deals.Repossessed cars bought at auctions can be very cheap and folks can occasionally get excellent deals concerning cars whenever they buy repossessed motors at authorities auctions.Even so, buying some sort of repossessed car for a government-sponsored auction generally is a hassle considering auctions may be held inconsistently along with infrequently; it might possibly be difficult to get a and investigate the cars offered at market before they’re going in your area; and there is a constant quite skills much the specific car might cost at an sell.

    Considering the options there for people obtaining used passenger cars and economical cars, a customer will find a low cost car available for purchase that suits their own purposes and also budget.

  • avatar unschmutzande aJohn says:

    ossible to find either, a large multitude of online not to mention offline jewellers that provide very reasonably priced engagement bands.It is essential that you look on a reputable jeweller whom stands behind all of their engagement rings and give a cash back guarantee.
    Given that weddings andossible to find either, a large multitude of online not to mention offline jewellers that provide very reasonably priced engagement bands.It is essential that you look on a reputable jeweller whom stands behind all of their engagement rings and give a cash back guarantee.

    Given that weddings and engagements have been completely around, persons have connected engagement bands with good sized sums for money.Frequently, it is nearly impossible to find cheap activation rings which fact places a damper on what should be a happy and exciting affair.Something that you can not know is there’s a choice, cheap fraudulent diamond engagement rings.

    These cheap engagement rings is usually just like spectacular and lovely being an expensive engagement ring.If you try the best suited place, it is possible to find an inexpensive engagement hoop without discrediting quality as well as beauty.

  • avatar unschmutzande aJohn says:

    itself.There are usually many adults who succumb towards stresses of wedding and reception scheduling.
    The finest advice is to make a plan and allow it to around possible.
    It’s a good idea to pursue wedding etiquette however it is not to a spot where ?t’s going to make one crazy or cause you to be go split.There are numerous books together with articles on wedding etiquette but his or her’s suggestions may not be written through stone.
    If it’s the availablility of things that ought to be done that will wears upon you, find family and friends who will likely be willing that will help and assign them projects to perform.Don’t feel you need to pay them in both instances for the service.If you’re able to afford the item though, a little gift may just be appropriate but it really is certainly not required.
    Your plan will incorporate all the major points that needs to be taken proper care of like where you should hold that ceremony, where you can hold all the reception, the number of guests and additionally things about this sort.
    Looking after just these kinds of three solutions will get you perfectly into a position give some thought to what else really needs to be done.
    Oh, in your wedding itself.There are usually many adults who succumb towards stresses of wedding and reception scheduling.

    The finest advice is to make a plan and allow it to around possible.

    It’s a good idea to pursue wedding etiquette however it is not to a spot where ?t’s going to make one crazy or cause you to be go split.There are numerous books together with articles on wedding etiquette but his or her’s suggestions may not be written through stone.

    If it’s the availablility of things that ought to be done that will wears upon you, find family and friends who will likely be willing that will help and assign them projects to perform.Don’t feel you need to pay them in both instances for the service.If you’re able to afford the item though, a little gift may just be appropriate but it really is certainly not required.

    Your plan will incorporate all the major points that needs to be taken proper care of like where you should hold that ceremony, where you can hold all the reception, the number of guests and additionally things about this sort.

    Looking after just these kinds of three solutions will get you perfectly into a position give some thought to what else really needs to be done.

    Oh, in your wedding ceremony preparation, don’t forget about the wedding officiant as soon as possible.This is particularly important if for example the wedding ritual isn’t staying held with a church which has a minister towards officiate that ceremony.

    Many officiants occupy their lives way upfront which is sometimes hard to come by someone that meets a expectations is you wait so that the last very small.

    If it’s the costs that you have got you frazzled, set some sort of budget and stick to it.Keep in view that most things that is preceded from the word wedding (wedding arranging, wedding present, wedding favors) is without a doubt marked ” up ” 100% that will 300%.

    This isn’t to say that there is not vendors during the wedding business that offers you a decent product in a good price, there are numerous them.It should take various work to ensure you receive what you expect.You ought to check individuals out and start references.

    There happen to be some items that can be bought for your current wedding without needing the wedding day label.

    Find ways of save by just doing some out of the ordinary things.

    Here are some ideas:

    1.Purchase a cake on a local super market, add wedding event decorations yourself
    two.Shop web based for a flower bouquet, dresses, add-ons etc.
    3.Are you aware a seamstress? Purchase a dress that would like some act on a minimized price
    four.Limit the amount of band participants or acquire a DJ instead
    5.Cut your personal music cds as well as have a colleague man the stand for DJ
    6.Have someone who is a great photographer? videographer?
    7.Use your personal caterer definitely not the facilities’ (many rent outside caterers, band anyway)
    8.Little wedding, have family and friends provide thier food and beverages
    9.Buy your individual alcoholic beverages using an agreement to obtain a refund for unopened bottles

    1 word connected with caution, always look into those you will buy as a result of or hire to carry out a assistance.Do or simply have someone perform little research that you should make sure that you’re getting everything you are venturing into.

    Don’t let the wedding organizing get you will down.Remember it’s your wedding and you just are the only making that decisions.You’re in command.Get what you need.You is able to do it.You could have the vision wedding you have always wanted without being overwhelmed.

    Do not stress, have fun with the entirely experience.

  • avatar unschmutzande aJohn says:

    of the fees of PVC piping beforehand in an effort to profitably spend money on these.
    Along with the sale of high quality PVC pipe joints and fittings going online, just for example innumerable alternative products, and additionally websites appearing established so that you can facilitate this, price quotes for the pipes are increasingly being made offered online overly.These prices along with other info and specifications within the PVC piping offered may are a good probability to wisely make a firm decision and behave.
    Often there is special rates (prices) available during clearance.Similarly there is special prices on large buying.There is likewise an announcement of s of the fees of PVC piping beforehand in an effort to profitably spend money on these.

    Along with the sale of high quality PVC pipe joints and fittings going online, just for example innumerable alternative products, and additionally websites appearing established so that you can facilitate this, price quotes for the pipes are increasingly being made offered online overly.These prices along with other info and specifications within the PVC piping offered may are a good probability to wisely make a firm decision and behave.

    Often there is special rates (prices) available during clearance.Similarly there is special prices on large buying.There is likewise an announcement of slashed prices at certain times of the year.Also there is exclusive amount offers on buying of PVC pipe joints and PVC tube fittings together being a package.It’s good to keenly be aware of these and such other deals for anybody who is planning to order PVC plumbing and hoses quite immediately.

    Upon knowing about the best rates recommended by all the PVC tubing selling conditions at any one time you’ll be able to just make your own purchase on the net.However, always don’t forget the importance of the purpose that you may be buying the PVC conduits.It may be that you will be buying your pipes meant for fitting to be able to taps serving potable liquid.In this sort of case it’s good to remember it is the quality on the pipes which is of perfect concern but not the fee.

    You can purchase your PVC pipe joints and fittings quite rightly set along with at competitive prices way too with suggestions and rules of thumb from friends that have had initial hand connection with installing plus using these types of pipes.For that reason, go ahead and search for such suggestions.By judiciously determining the perfect prices although remaining after only budgetary limits and without having compromising upon quality you can proceed to obtain the plumbing (you may even bargain a lttle bit style scope together with considerable extent of PVC pipes can be bought).

  • avatar unschmutzande aJohn says:

    om a fashionable dealer towards insure that you will be not getting cheated.If one place so you see a particular watch for sale is on line this may just be another sign it is a affect off.
    Luxury types of watches usually are not sold at eco-friendly tea’s health benefits 50% discount regardless what.Even the foremost aggressive dealer isn’t going to give one this big on the discount up from the retail rate.If that dealer would give you will this good on the discount her probably an important fake.Luxury brands will be not offered for sale at clearance or perhaps end for the season sales.There is not a need in the retailer to dispose of their beneficiaom a fashionable dealer towards insure that you will be not getting cheated.If one place so you see a particular watch for sale is on line this may just be another sign it is a affect off.

    Luxury types of watches usually are not sold at eco-friendly tea’s health benefits 50% discount regardless what.Even the foremost aggressive dealer isn’t going to give one this big on the discount up from the retail rate.If that dealer would give you will this good on the discount her probably an important fake.Luxury brands will be not offered for sale at clearance or perhaps end for the season sales.There is not a need in the retailer to dispose of their beneficial jewelry for such increased discounts.

    Signs and symptoms you are finding a legitimate luxury keep an eye on, be certainly to on the web.You is capable of doing this research from home via the web.Do a explore the model of watch you need to purchase.If your primary watch isn’t really a pretend dealers could discuss the country’s quality.Collectors plus owners will be discussing any assets for the watch.If everyone cant look for anything similar to this when a person does a browse beware that it will be a bump off.A small number brands that happen to be imposters happen to be Klaus Kobec, Krug Baumen, not to mention Montre Suisse.

    Bare this in mind that every deal which will looks also good that should be true usually is.Luxury watches don’t be purchased at 80 to 95% shut off.These lower prices are created to draw your attention from the the superior and onto the terrible fact you happen to be saving a huge amount of money.Be certain to pay awareness of quality to ensure you don’t get cheated.Even in the event you save scores, you could quite possibly save way more if you will have just joined the localized store in addition to skipped the center man.When investing these many money perfectly into a watch, be certain to also invest plenty of time to ascertain it is known as a worth while investment.

  • avatar unschmutzande aJohn says:

    nnounced through your blog.
    a pair of.Keep a record of your company objectives along with plans by open publishing.Your blog content is often easily put away through archives.What may just be better when compared to searchable information which really can be easily reached by everyone browsing the web.
    3.Blogging a great way associated with publishing testimonials on specific products that are regarding your company, or about providing suggestions about how your clients can get the most due to their brings home.Publishing may be a very painless process by means of blogging.
    3.Include links designed to fetch one-way links and hereafter improve a person’s ranking on serps.Including one way links to well-wrinnounced through your blog.

    a pair of.Keep a record of your company objectives along with plans by open publishing.Your blog content is often easily put away through archives.What may just be better when compared to searchable information which really can be easily reached by everyone browsing the web.

    3.Blogging a great way associated with publishing testimonials on specific products that are regarding your company, or about providing suggestions about how your clients can get the most due to their brings home.Publishing may be a very painless process by means of blogging.

    3.Include links designed to fetch one-way links and hereafter improve a person’s ranking on serps.Including one way links to well-written articles against your website will let you increase all these backlinks additional.Affiliate links is usually included in your own blog in order to earn even more income.

    5.Get feedback in the readers.Blogs allow people to submit most of the comments to the content within the blog.You may use this feedback in your favor absolutely help improve your products and services.

    6.Link up easily utilizing other folks.When other bloggers notice that there is something good in the blog, they can put you for their favorite data and presently there by routinely link anyone to their web logs.

    7.Serps love personal blogs! Search engines love websites that happen to be being regularly updated.Bloggs by way of their very nature fit into this catagory.It is important to provide loads of links to your site from your site, remember to make sure you update your site regularly and that you will soon find search engines crawling your blog post!

    Which means that, how on earth do you set ” up ” a weblog? Here are several of the options you may earn use in to take advantage of this fun tactic to advertise your online business.

    Either you load the blogging software package or make a blogs hosting service do it right for most people.Host services which include LiveJournal and Blogger.com are amongst the most common in the field.Those hosts gives you easy instructions on what to put up your blog site.So get cracking and enjoy!

Leave a Reply