Promoted to Collection Manager…What Now?

  • Email
  • Print
  • Printing Articles

    1. Click here to print!
    2. ...or print directly from your browser by choosing File > Print... from the menu or by pressing [Ctrl + P]. Our printer-friendly stylesheet will make sure extraneous website stuff isn't printed.
    3. You're done!

    Close this message.

  • Comments
  • RSS

Dave Rudd

Reflect for a few moments on the day you received your promotion to Collection Manager. How did you feel? What thoughts and feelings were running through your mind?

I’m certain you were excited to prove to your bosses and fellow employees that you were indeed the right choice to lead the team. You most likely had many new ideas to try with your collection staff in an effort to increase morale, teamwork and collections. Perhaps you were even slightly nervous, wondering how you would accomplish all that needed to be done.

I remember the day I was first promoted to a management position. I was scared, nervous and excited.  Frankly, I made numerous mistakes in the early days. I would like to think I’m a better manager today, BUT I am still learning and attempting to improve my management skills. Fortunately, I’ve had the opportunity to work side-by-side with great managers and business owners and have learned much from them.

Whether you are a new Collection Manager or have been in the position for some time, below are three tips for success.

First, fully understand the expectations your managers and agency owners have for you. Learn your duties and then set goals and establish milestones to ensure that you and your team are on track to accomplish those goals.

Second, be fully engaged with your team members. Get to know them and understand the frustrations and successes of their jobs. It is easy to become overwhelmed with new responsibilities, BUT don’t forget to spend time with your team. They need to know you care about their needs and concerns.

I have a good friend who works in a call center. Recently she told me the call center and her team were going “downhill.” I asked why she thought this was happening. Her response was interesting. She said that in the past when the call queue was backed up the managers would run to an open desk and answer calls to help. Now, my friend said, when the queue backs up, the managers just come out of their offices and yell. Then they go back into their offices and surf the web. In my friend’s call center, instead of camaraderie and teamwork there is a lack of trust and barriers between management and the people answering the phones. Being fully engaged with your team will improve communication and build trust.

Third, KNOW the products/technologies and services you use on a daily basis. As a new Collection Manager, you are asked to not only manage your team, you are expected to use certain technologies that will help you succeed. These technologies were probably put in place before you were hired, so if you need training, ask for it! You should fully understand how to use each technology and how they work together. You need to know the feature sets and then analyze how these features can help you succeed. Your technology vendors are a partner to your success.

Zig Ziglar said, “You will get all you want in life if you help enough other people get what they want.” I have found this statement to be true over and over again. Sure, set your own success goals, but THEN start working with others and help them to achieve their goals. You will quickly find that their success equals your success.

Dave Rudd is DialerFan, a champion of the collection industry, focused on improving collection capabilities through technology and political action. He energetically participates in lobbying efforts for the industry through donations, writing letters, making phone calls, participating in seminars and attending events in Washington D.C., including the most recent ACA International Fly-In. Well acquainted with debt collection, Dave spent two years debt collecting before joining IAT in 1990. He has held a variety of positions at IAT — a provider of collection-specific dialing technology — including President/CEO and most recently Senior VP of Finance & Administration.

  • Email
  • Print
  • Printing Articles

    1. Click here to print!
    2. ...or print directly from your browser by choosing File > Print... from the menu or by pressing [Ctrl + P]. Our printer-friendly stylesheet will make sure extraneous website stuff isn't printed.
    3. You're done!

    Close this message.

  • Comments
  • RSS

Posted in Collection Technology, Debt Collection, DialerFan | Brought to you by IAT, Dialers, Opinion .

×
Subscribe to never miss important news and resources from insideARM.com:

Continuing the Discussion

We welcome and encourage readers to comment and engage in substantive exchanges over topics on insideARM.com. Users must always follow our Terms of Use. Also know that your comment will be deleted if you: use profanity, engage in any kind of hate speech, post an incoherent or irrelevant thought, make a point of targeting anyone, or do anything else we find unsavory. Your comment will be posted under your current Display Name, shown below. If you'd like to change your Display Name, you must update it on the My Profile page.

  • avatar tlambuthbrad-aifsengh says:

    .If a person’s friend hasn’t done marriage ceremony photos before, you should think about a specialized wedding photographer.
    You merely have one shot as of this and it’s not necessary to desire to be a guinea this halloween! If a person’s friend Has had wedding photos before, ask to find out them so you know what you can be getting inside bargain.You do not want to finish a very good friendship over poor or even missing snap shots.
    If you’re hiring a reliable photographer, make sure to get to check out his/her portfolio and summarize the details of what you wish.Tell him or her where when the wedding event is and grow sure he’s got directions on the service and reception so you aren’t looking forward to him to arrive! Ask for the equipment he’s got.What when it rains built of the wedding ceremony? Can your dog accommodate this? Does this individual also have video or simply 35 mm images?
    Acquire some references and even call to question the experience these additional couples obtained.Was the marriage photographer specialist and courteous with guests as well as bridal special event? Was the woman too pushy and also obvious inside taking the girl pictures? Did the lady get all of the special photos she guaranteed?
    Ask .If a person’s friend hasn’t done marriage ceremony photos before, you should think about a specialized wedding photographer.

    You merely have one shot as of this and it’s not necessary to desire to be a guinea this halloween! If a person’s friend Has had wedding photos before, ask to find out them so you know what you can be getting inside bargain.You do not want to finish a very good friendship over poor or even missing snap shots.

    If you’re hiring a reliable photographer, make sure to get to check out his/her portfolio and summarize the details of what you wish.Tell him or her where when the wedding event is and grow sure he’s got directions on the service and reception so you aren’t looking forward to him to arrive! Ask for the equipment he’s got.What when it rains built of the wedding ceremony? Can your dog accommodate this? Does this individual also have video or simply 35 mm images?

    Acquire some references and even call to question the experience these additional couples obtained.Was the marriage photographer specialist and courteous with guests as well as bridal special event? Was the woman too pushy and also obvious inside taking the girl pictures? Did the lady get all of the special photos she guaranteed?

    Ask the particular prospective wedding event photographer precisely how he develops his photos (does she or he have their own lab, does he make use of a professional dental lab? ) and the span of time it will likely be before you will enjoy your proofs belonging to the pictures that you might choose a person’s final range.

    TRY to obtain a contract from your wedding digital photographer that puts considerable time in authoring.From a timing of your shots, towards the payment agenda (don’t pay all the fee upfront), you should have a authored agreement if anything moves wrong.

    Think with what it might be like in the event that this photographer fails to fulfill an individual’s end with the bargain and you are unable to get typically the pictures of one’s wedding.Cause you to sure you are aware of the TOTAL cost, whenever deposits and also final installment payments are thanks, what packages you are able to choose, how lots of pictures you’re going to get, and comprehend it all inside the contract.

    Meet and speak with several professional wedding photographers and companies prior to deciding to choose the person you require.Hiring a wedding photographer will not be an impersonal selection.This person will need to care about what you wish and genuinely aim to fulfill ones own expectations.He’ll also connect to the guests as well as the bridal party, so you wish someone which suits your look and preferences.

    Make sure that you understand regardless of if the person you actually meet is definitely the person you will get on the morning of the wedding.If you might be contracting a considerable wedding images business, and you will find other photography fans, you should fulfill the photographer who’ll actually acquire your wedding and reception photographs.

    The price of a wedding event photographer vary widely depending on area in the country where you live as well as prevailing rate for wedding photographers in which will area.

    Price can even depend on how big your wedding party, what you wish in the way of posed along with casual photographs, how a number of photographers will be working on the wedding, and so on.You will probably pay from $1, 000 in order to $20, 000 so make sure to know what you wish and EVERYTHING YOU CAN AFFORD!

    Additionally, you pays off between $20.00 as well as $50.00 with regard to reprints.Regardless of where you survive, you can decide to spend, on average, between 10% plus 20% of the total budget against your pictures.

Leave a Reply