Castel Communications, LLC and Consumer Collection Management, Inc. (CCM) today announced Castel’s Dialer and Suite Solution will replace its existing contact center technology. The new platform will provide CCM with a scalable communications platform that will improve performance and maintain compliance.
A 35 year veteran in the ARM industry offering full service receivables management expertise, CCM’s approach to business is customer service and compliance first.
“As we continue to grow, keeping high customer service levels rely upon best proven technologies,” states Stacy Koester, Director of Operations at Consumer Collection Management. “After a thorough and lengthy due diligence and competitive analysis to select the best solution and partner, Castel was the outstanding choice. At CCM, our commitment to our clients is built upon the foundation of first compliance with federal, state and local regulations and the highest regard for customer service at every interaction.”
Castel Connects® is slated for installation at CCM during the 3rd quarter of 2014.
Consumer Collection Management was established in March of 1979. Our purpose from the beginning was to provide our clients with the finest collection service available, while maintaining the image and good name of the clients we serve. We strive to provide each client with programs designed to meet their needs, to allow each client direct access to our staff and to work closely with each client to better understand the goals and philosophy of the clients we represent
Founded in 1982, Castel designs call center software, services and solutions engineered for businesses. Castel listens, learns, plans and partners with companies to define and realize their future. For more information, news and perspectives from Castel, please visit Castel Newsroom at http://www.castel.com/news/