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Credit Eco To Go: Creating a Voice for Fintechs

Congress, the states, and regulators have been scratching their heads for years when it comes to fintechs. Balancing consumer protection around innovation has been the source of contentious debate. Garry Reeder is the CEO of the newly launched American Fintech Council (AFC), an association that is looking to foster responsible innovation in financial technology.

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New Whitepaper: How to Automate After-Call Wrap-up and Boost Agent Productivity

Your agents spend on average 25% of their day taking notes. That's $10,000 per agent, per year. Find out how machine learning can automate after-call wrap-up, free your agents from note-taking duty, and radically increase productivity in "Accelerating Agent Productivity," a new whitepaper from Prodigal. Learn more.
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From Rambling Along to Building a Disruptive Digital Collections System; How Firstsource Thinks Differently

Talk about the difference between your company’s approach to innovation vs. its approach to incremental improvement.

We see innovation as being a disruptive and transformative process that replaces an existing practice. As part of the decision-making process here at Firstsource, the key outcomes for an innovation project must include product differentiation, a compelling value proposition, and next-gen customer experience.

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Reliant Financial Services Names New VP of Sales & Business Development

COLORADO SPRINGS, Colo. -- Reliant Financial Services LLC (RFS) recently announced that Ben Moulton has joined the company’s executive team as Vice President of Sales and Business Development. Moulton brings with him a distinguished background in senior-level sales and customer success roles, including 18 years of experience with a leading accounts receivables management technology company.

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Thinking Differently: The 4 Most Common Mistakes Plaguing Data Science and AI for Debt Collection

There has been an explosion of data science* and machine learning** tech designed for ARM / collections companies and those companies are definitely paying attention. According to a 2020 trends survey from Interactions, over half of ARM participants think of themselves as “innovative” or “disruptive.” What most companies mean by this is that they have invested (or would like to invest) in the tools that define "innovative" and "disruptive" in 2021: data science, machine learning, and AI.

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Nevada Federal Court Won't Weigh in on Medical Collection Law Until Late July

Yesterday, we told you about a lawsuit that had been filed challenging the constitutionality of Nevada's new medical debt collection law (SB 248) which goes into effect July 1, 2021.  The lawsuit asks the District Court of Nevada to declare SB 248 is unenforceable and grant preliminary and permanent injunctive relief. Yesterday afternoon the federal court set some deadlines related to the filing.

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Multiple Parties File Lawsuit to Stop Nevada Medical Collections Law From Going Into Effect

Earlier this month, the State of Nevada passed a law to regulate medical debt collection (SB 248).  The hastily passed new law, which goes into effect July 1, 2021, is, as we say in the south, clear as mud. Of course, some might say using the word “clear” in the same sentence as SB 248 is too generous, and they wouldn’t be wrong.

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iA Strategy & Tech 2021

13 July 2021 at 09:00 a.m.

Hear from the experts who can help transform your strategy.

You don't want to spend one unnecessary cent on your accounts. Find out how evolving ideas in strategy, cutting-edge tactics and a sophisticated blend of technology can get you much, much closer to that ideal.

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