Change is hard, but extinction is probably worse. According to McKinsey, a consumer‑first Omni‑channel strategy, is "an insurance against being left in the wake of more ambitious peers". Hear our panel of industry leaders discuss:

- How to get way out in front of the omni‑channel curve?
- Why customer experience design is an essential component of strategy?
- How digital omni‑channel enables better alignment with regulatory requirements?
- What role machine learning can play in enabling a customer‑first collections strategy?

Watch now for a lively and insightful discussion on how to create a forward‑thinking omni‑channel strategy and thrive in the era of customer‑first collections.