Forward-thinking collections agencies and debt buyers are boosting agent productivity by 25% through AI-powered automation.
For accounts receivables firms, it's crucial to understand how agents spend their day. This knowledge is central to long-term success and profitability. Despite the importance of taking notes after an agent has called a debtor, the note-taking process is a clear drain on productivity. On average, agents spend between 20% and 25% of their day — nearly two hours in taking notes.
After-call tasks reduce an agent's up-time and time on calls to debtors, which impacts profitability. Conservative estimates predict it costs a collections business $10,000 per agent each year!
Do you want to drive productivity and profitability for your collection agency? Modern machine learning (ML) methods and artificial intelligence (AI) processes described in this whitepaper can help you achieve this!