Essential headlines, new reports, and best practices from insideARM.com. Got this from a friend?
Subscribe to the ARM Insider
insideARM ARM Insider

The TransUnion Decision: A Blessing or a Curse for the ARM Industry?

Did You Forget Something?

The Spanish philosopher George Santayana (Jorge Agustín Nicolás Ruiz de Santayana y Borrás) observed that those who cannot remember the past are condemned to repeat it. As it cheers recent decisions from the Supreme Court and multiple federal circuit courts of appeals, the credit and collection industry certainly proves him right.

Read the Whole Story »


Whitepaper: How to Automate After-Call Wrap-up and Boost Agent Productivity

Your agents spend on average 25% of their day taking notes. That's $10,000 per agent, per year. Find out how machine learning can automate after-call wrap-up, free your agents from note-taking duty, and radically increase productivity in "Accelerating Agent Productivity," a new whitepaper from Prodigal. Learn more.
ADVERTISEMENT
Advertisement

insideARM is grateful to our 2021 Strategic Supporters:

NCB MRS Crown Asset Management Spring Oaks Capital TransUnion

Caller Identity: Vetted, Verified, Branded, Displayed

MCLEAN, Va. -- Numeracle announced today another key milestone in protecting consumers from illegal robocalls while making Caller ID even more trusted. In a recent history-making successful collaboration amongst industry leaders, T-Mobile and Partners Completed the First-Ever Wireless Call with Rich Call Data.

Read the Whole Story »


Passing Value to Sellers Through 100% Machine Learning Driven Calling

RICHMOND, Va. -- Spring Oaks Capital, LLC has achieved the important technical and operational milestone of having 100% of its outbound calls scheduled by machine learning models. Harnessing the power of its data to deliver optimal customer experiences and results across all engagement channels in a compliant fashion is core to Spring Oaks Capital's strategy. Some customers prefer engaging directly with its team over the phone, therefore Spring Oaks Capital believes it’s important to be as proficient over this channel as they are over digital channels.

Read the Whole Story »


ADVERTISEMENT
Advertisement

D.C. Council Passes Comprehensive Debt Collection Bill; Sends to Mayor for Signature

On July 13, 2021, in a purported effort to protect consumers when Washington D.C.’s emergency covid protections expire, the D.C. Council approved a comprehensive debt collection bill to amend D.C. Code Section 28-3814 (Bill).  At the current juncture, the Bill is awaiting the D.C. mayor’s signature.

Read the Whole Story »


All Demos Presented at iA Strategy & Tech Are Available Now!

ROCKVILLE, Md. -- You’ve seen the winning demos, and now you get to see all of the demos that aired during the iA Strategy & Tech 2021 demo flights. No sales pitches or PowerPoints, and all under 8 minutes. And now, you have the same opportunity!

Read the Whole Story »


Awesome TCPA Win!: Court finds Facebook’s “Clear Holding” Requires Use of R&SNG and Not Just Capacity to Qualify as ATDS

Who doesn’t like a good seesaw battle?

Read the Whole Story »


ADVERTISEMENT
Advertisement

Women in Consumer Finance 2021

6 December 2021 at 02:45 p.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a conference and networking experience for ALL women in consumer finance.

Event Details »